Assistant Venue Manager - Gaming

As an Assistant Venue Manager, you will play a vital role in ensuring the smooth operations of the Hotel and Bistro, with a specific focus on managing our gaming facilities. Your primary responsibilities will include overseeing the gaming room, maintaining compliance with regulations, and providing excellent customer service to guests. Additionally, you will assist the Venue Manager in coordinating overall operations to deliver exceptional guest experiences.

Responsibilities

• Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
• Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
• Train, schedule, and support gaming staff to deliver outstanding customer service.
• Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
• Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
• Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
• Support the Venue Manager in maintaining inventory and ordering supplies as needed.
• Demonstrate a proactive approach to problem-solving and conflict resolution.
• Ensure that the Hotel's reputation for excellence is upheld at all times.

Requirements

• Proven experience in managing gaming facilities or equivalent gaming experience.
• Must possess all required licenses (RSA, RSG Modules )
• Strong leadership and communication skills to effectively manage staff and interact with guests.
• Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
• A customer-focused mindset with a dedication to providing exceptional service.
• Knowledge of local regulations and laws related to gaming activities.
• Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
• Prior experience in the hospitality industry or a similar role is a plus.

Company Benefits

• Opportunity to work with a well-known, family owned business
• Career progression across multiple venues in Victoria
• Free on site parking
• Free staff meals on shift
• Community and family focused culture

Want to know more? Up for the challenge?

Apply Now!

Job Reference: 202883