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Form of work Assistant Customer Fulfillment Centre Manager
The Assistant CFC Manager role exists to ensure optimal CFC operational performance across all departmental activities. This role will lead, manage, and support teams to ensure processes are completed and orders are picked correctly and delivered on time for our Online customers. This role will report directly to the Customer Fulfillment Centre Manager.
We are looking for individuals across our four sites (Brookvale, Caringbah, Lidcombe & Mascot).
What makes you right for Woolies
As the Assistant CFC Manager, your key responsibilities will be to:
To support the CFC Manager to drive the WooliesX and Woolworths Group strategy within the CFC to ensure delivery of the eCom strategy
Support the Department Managers in leading their teams, checking all processes are being completed, and continuously reviewing if tasks can be done in a better way to improve efficiency
Review key customer metrics daily
Work closely with the Payroll and Admin Manager to ensure recruitment is maintained and teams are rostered correctly
Collaborate with our Online Commercial and Online Replenishment teams to improve customer satisfaction
Engage with the local community to strengthen positive relationships and build the Woolworths brand
Lead the CFC in the absence of the CFC Manager
Identify & develop talent in the CFC to build a talent pipeline for our Woolworths Group
Engage with other CFC teams to share best practice
The right attitude is everything....
Genuine passion for food & shopping
Customer first mentality
Love of teamwork and growing with others
Flexible and adaptable to change
Willing to work and reliable
Woolworths, a job is never just a job.
It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.
Who we are
Joining WooliesX means being a part of the wider Woolworths Group, which includes the businesses of Woolworths Supermarkets, BWS, Dan Murphy’s, Big W, Cellarmasters, ALH Group and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands.
Why work with us
Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths.
When you will be needed
This is a full time position requiring flexible availability to work as per business needs, including overnight and weekend shifts.
Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application.
