AddressTradies Workwear and Safety is a leading supplier of workwear, safety gear, and personal protective equipment (PPE) in Australia.
Founded with the aim of providing high-quality workwear and safety products to businesses across industries, Tradies Workwear and Safety has quickly established itself as a trusted brand in its field.
With a broad range of products that cater to various needs, including workwear, footwear, helmets, eyewear, gloves, and more, we are dedicated to ensuring that workers are protected in their respective workplaces.
Tradies Workwear and Safety prides itself on its commitment to quality and reliability, offering products that are not just comfortable and durable but also compliant with industry-specific safety standards.
Tradies Workwear and Safety is a one-stop shop for all your Workwear, Safety Equipment, Head Wear and Work Footwear needs. Located in Osborne Park in Perth, the Warehouse offers a largest range of clothing, footwear and associated safety equipment in Australia to both Retail and Business customers seeking top quality items at warehouse pricing.
Role Overview
As the Assistant Manager (2IC) at Tradies Workwear and Safety, you will play a vital role in supporting the Store Manager in overseeing the store's daily operations. You will assist in managing staff, ensuring excellent customer service, maintaining stock levels, and contributing to store profitability. A strong focus on customer satisfaction, leadership abilities, and a proactive mindset are essential for success in this role.
Key Duties & Responsibilities
- Provide support to the Store Manager in overseeing day-to-day operations of the store.
- Assist in supervising, training, and mentoring store staff to ensure excellent customer service.
- Monitor and maintain stock levels, ensuring proper inventory management.
- Assist with implementing visual merchandising strategies to optimise store layout and product presentation.
- Handle customer inquiries, complaints, and escalations in a courteous and professional manner.
- Contribute to maintaining a clean and organised store environment, including regular store maintenance tasks.
- Address staffing and scheduling needs in coordination with the Store Manager.
- Monitor sales goals and assist in developing strategies to achieve targets.
- Collaborate with the Store Manager to implement sales and promotional activities.
- Adhere to company policies and procedures relating to cash handling, loss prevention, and safety
Core Competencies
- 2 years+ Proven experience working in a similar role.
- Ability to motivate and guide staff to achieve excellent customer service and operational goals.
- Adept at addressing customer inquiries and complaints in a professional and solution-oriented manner.
- Proficient in managing inventory, merchandising, and store maintenance tasks.
- Clear and effective communication with staff, customers, and management.
- Quick thinking and ability to find practical solutions to day-to-day challenges.
- Willingness to collaborate with colleagues and provide support as required.
- Solid understanding of retail operations, including sales, inventory management, and customer service.
