Assistant Store Manager

Goodbyes is a resale service and unique shopping experience that provides local communities the chance to shop and sell quality pre-loved clothing, shoes and accessories. We are a business that cares about making a positive impact within the fashion industry by making shopping and selling your vintage, designer and well made basics affordable and convenient 

Our stores and our team embrace fashion in all styles and forms, we are looking for a motivated individual seeking a multi-faceted role in a purpose driven and growing business.

• The opportunity to work for a purpose-driven organisation and build a community of like-minded individuals who care about sustainable shopping
• Access to rare, vintage and designer clothes shoes and accessories with an employee discount
• Opportunity to participate in social media campaigns
• Caring and supportive management that promotes a healthy work-life balance
• Personal and career growth within the company

As an Assistant Manager you are responsible for representing the Goodbyes values and working closely with the Store Manager to ensure the Goodbyes policies and procedures are being met in your store and across the team. 

Areas of responsibility will include: 

General 

• Effective overall operation of the store 
• Store Duties: housekeeping, merchandising, shop floor duties, theft prevention 
• Administration: emails, banking, member resolution 
• Open and Close cash reconciliation 
• Reporting 
• Meeting KPIs and increasing overall efficiency of operations across your team 
• Overall store and back-room presentation/upkeep 
• Support to order store supplies and contact service providers as required 

Leadership and support 

• Leadership: Delegation, motivation, providing constructive feedback and guidance
• Demonstrating leadership qualities: initiative, organisation and time management 
• Effective action and accountability 
• Liaising with the Store Manager and upper management as required 
• Participating in bi-monthly management team meetings 
• Assisting with performance management 
• Driving content creation for social channels within your team 

Training and development 

• Overseeing the training and development of your team in the pricing role 
• Assisting the Store Manager with training in all other areas 
• Assisting with employee inductions, training and performance reviews 

Quality control & pricing

• Ensure pricing and quality control KPIs are met 
• Efficient use of communication tools for updates and team feedback 
• Quality control through training, journals and on the spot feedback to team 
• Following and implementing best practice of sorting and pricing policies and procedures 

Service and experience 

• Communication: Providing clear and concise communication of our service and terms 
• Supporting the Store Manager with member and customer relations and enquiries 
• Fostering, training and providing exceptional customer service 
• Liaising and troubleshooting with the Store Manager to resolve member enquiries 

Employee health, safety and well-being: 

• Fostering a safe, fair, and inclusive work environment 
• Encouraging open communication, honesty and transparency at all times 
• Ensuring staff read, understand and comply with company policies and procedures
• Conducting performance management to inspire constant growth and development
• Maintaining integrity and acting in the best interest of our members 
• Maintaining integrity and acting in the best interest of the company 
• Leading by example 

The annual salary for this role is $57,270.00 plus Super + leave entitlements.

If this sounds like you come join the Goodbyes Brunswick team and be a part of a like-minded team who care about shopping second hand first whilst feeling your best!