Address
Form of work
Salary- Dynamic, rapidly growing organisation.
- 24 hours per week- flexible hours
Roomia is growing in Adelaide!
Seeking a role where you can make a difference, by helping others discover how a little extra space can change their life?
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About Roomia
Roomia is one of Australia’s fastest growing independent Self Storage operators, with over ten years of experience delivering first class Self Storage facilities. With ambitious growth plans and a fun and friendly culture, we pride ourselves on our personal approach to helping Australians find the perfect storage solution.
About the Roles
We have two exciting opportunities for Assistant Store Managers to oversee the daily operations of modern self-storage facilities located in Beverley and Seaford.
You will be well suited to this role if you are passionate about helping customers find their perfect storage solution, enjoy the challenge of profit and loss responsibility, and are motivated by being empowered to treat the facility as your own.
DUTIES AND RESPONSIBILITIES
Customer Service and Sales
- Ensure a positive storage experience, delivering storage solutions that are as convenient and hassle-free as possible for our customers.
- Handling all enquiries, being the face of Roomia by delivering flawless customer service
- Resolve customer problems in an effective and timely manner
Management / Operations
- A hands-on management approach and ability to lead by example
- A strong training focus, with the ability to inspire and mentor your team to success
- Develop, implement and oversee business growth opportunities such as new product lines.
- Work closely with your team to align goals and to achieve business goals and revenue targets.
- Conduct routine site safety checks and adhere to all policies and procedures, inclusive of OH&S.
Administration/Reporting
- Complete performance updates/report as required
- Ensure store accounts remain current and follows collection procedures for all overdue accounts
- Maintain accurate customer records including leases, insurance documents, change of addresses, addendums, collections notices and all other correspondence
Maintenance
- Understand operations and maintenance requirements for facility systems
- Performs minor maintenance and duties
- Oversee maintenance worker(s) or outside contractors while performing routine maintenance or repairs at the facility
- Ensure units and grounds are clean and free of debris always
Conduct & Culture
- Conduct activities as per OH&S policy and standards
- Be a productive team member and treat colleagues and the company with mutual respect
- Help maintain, lead and encourage good company culture
Our ideal candidate
- Previous experience as a Manager and/or ability to work unsupervised within a retail environment
- Proven computer and literacy skills including a working knowledge of Microsoft Office software
- Ability to manage multiple tasks and projects
- Accurate filing and record keeping skills
- Excellent customer service and communication skills with good problem solving and conflict resolution skills
- Exceptional communication and customer service skills with the ability to build repeat business
Benefits of being a part of the Roomia Team
- Rewards and recognition through a competitive salary package, monthly bonus program, and incentives
- Opportunities for professional development and growth.
- Generous Staff Discount on Storage Facilities & Merchandise.
- Onsite Parking.
- A collaborative and inclusive work environment & exceptional company culture.
- Working hours that offer great work/life balance.
Applications close Thursday 25th January.
We thank all applicants for their interest and encourage you to apply as soon as possible as applications will be reviewed as they are received.
