Assistant Support Coordinator

• Work From Home: 100% remote workforce model 
• Career Growth: Genuine career opportunities  
• Competitive Remuneration: Attractive hourly rate, plus super
• Culture: Friendly and supportive team environment
• Comprehensive EAP: Access for you and your family to our Employee Assistance Program

Since our inception in 2017, CoAbility has been at the forefront of NDIS Support Coordination, championing a people-first approach to everything we do. With over 40 dedicated experts, we've crafted thousands of success stories for NDIS participants nationwide. Our team thrives on diversity, creativity, and the collective pursuit of excellence. 

We know our diversity makes CoAbility a great place to work, and we are committed to building a workplace culture that reflects the people we serve. With this in mind, we actively encourage applications from diverse community groups, including people with disability, people with a lived experience of mental health recovery, First Nations people, people from culturally diverse backgrounds, and people from LGBTIQA+ communities.

Due to our continued evolution, we are adding the role of AssistantSupport Coordinator to our passionate team.

The successful candidate will develop knowledge and skills to equip them to progress to the role of Support Coordinator once all KPIs and competencies within this role are achieved.

Applicants studying Disability Support, Mental Health or Community Services courses may be eligible to apply for Study Leave. 

Initial 12-month maximum term appointment, including a 6-month probationary period. At the completion of 12 months, a permanent, full-time opportunity may be considered based on the candidate's performance and business needs.

The primary responsibility of this role is to assist our Practice Leaders and Support Coordination team in ensuring the efficient day-to-day running of the department's administrative functions. This includes maintaining knowledge of the participant database and NDIA portal and carrying out all administrative duties to assist with onboarding new customers.

This role is a 75/25 split between billable work, focusing on direct support activities and general administration duties, ensuring smooth operations of the department.

The ability to foster and develop strong working relationships with internal and external stakeholders, customers, and families is an essential requirement of the position.

Success in this role is marked by:

• Strong organisational skills, including time management and meeting KPI targets concerning service delivery.
• Maintaining up-to-date knowledge of our customer database, ensuring accurate and efficient data entry and management.
• Assisting Support Coordinators by providing detailed research to identify service providers with immediate capacity and adding these provider details to our database
• Undertaking Level 1 Support Connection and supervised non-complex Level 2 Support Coordination tasks under supervision.
• Collecting, compiling and preparing information, documentation and correspondence in line with business requirements to support service delivery and engagement
• Fostering and developing strong working relationships with internal and external stakeholders
• Maintaining accurate, relevant and factual notes and other documentation
• Reporting on customer progress, goals, fund utilisation, linkages to services and changes in needs or circumstances
• Ensuring customers receive value-for-money support that builds their capacity and independence.

You Will:

• Have or be working towards a minimum Certificate 4 in Disability or other relevant Community Services-related discipline and experience working with people with disabilities
• Demonstrate a strong understanding of the needs of people living with disability
• Demonstrate an understanding of the role of Support Coordination
• Have the ability to work autonomously and cooperatively as a member of a team
• Demonstrate ability to build relationships and communicate effectively with diverse stakeholders and cultures.
• Demonstrate highly developed communication, interpersonal and negotiation skills, including working and communicating effectively with clients, their families, community agencies and other professionals
• Have the ability to interpret information from other sources/documents and present information in a manner appropriate to the purpose and audience
• Have a demonstrated ability to analyse and exercise good judgment in problem-solving and decision-making, committed to continuous quality improvement.
• Have excellent verbal and written communication skills 
• Possess resilience and initiative, with a natural ability for problem-solving and networking 
• Be process-oriented with excellent organisational and time management skills
• Demonstrate a strong work ethic and commitment to excellence
• Possess excellent computer and CRM skills

You Will Need:

• 100 points of ID
• A valid Driver's license and comprehensively insured motor vehicle
• Full Australian working rights
• Australia Business Number (ABN)
• A valid NDIS Worker Screening Check
• Working with Children's Check
• Public Liability and Professional Indemnity Insurance
• Valid Driver’s licence and comprehensively insured motor vehicle
• Laptop, mobile phone and stable internet connection

Why CoAbility?

• Stability: Benefit from working with a company that's been successfully operating since 2017.
• Inclusive Culture: Our team speaks over a dozen community languages and represents an array of cultural backgrounds.
• Growth Opportunities: Take advantage of numerous pathways for career growth within the company.
• Work-Life Balance: 100% remote workforce model 
• Making a Difference: Each day offers the chance to positively impact someone's life
• Competitive Remuneration: Competitive subcontractor hourly rate, including Superannuation contributions
• Comprehensive EAP: Utilise our Employee Assistance Program for professional and personal support during life's ups and downs.
• Supportive Environment: We understand the challenges of remote work and ensure our team feels connected, supported, and valued, no matter where they are.
• Learning and Development Opportunities: Take advantage of our monthly Team Meetings, Supervision opportunities, and L&D platform

CoAbility is a Child Safe organisation. We are committed in everyday practice to ensuring the safety and wellbeing of all children.

Submit your application, including a resume and a cover letter expressing your passion for supporting people with disability and your vision for contributing to our team. Share your story with us – we're eager to hear how your experiences and aspirations align with the values and goals of CoAbility.

Shortlisting for interviews may commence before the closing date.

If you think you have what it takes to shine, APPLY NOW!