Assistant Venue Manager, Boom Boom Room, Brisbane

Who we are

The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues. Ghanem Group operates several award-winning venues in Brisbane and Melbourne, most notably the multi-award-winning Blackbird Bar and Grill and Donna Chang.

The Venue

Boom Boom Room in Brisbane is a Japanese restaurant that draws inspiration from the street food of Japan and incorporates the best local produce from Australia. The menu features authentic sashimi and yakitori plates, as well as bold dishes crafted by Executive Chef Jake Nicolson. The restaurant offers a unique dining experience in an underground space with a heritage-listed building ambiance, formerly the Queensland Government Saving Bank. The beverage menu complements the dishes with expertly mixed cocktails, wines selected by award-winning sommeliers, and a variety of Japanese beer, whiskey, and sake. The bar also features a 4-page sake menu and an impressive collection of 27 rare and limited-release Japanese whiskies. The restaurant provides options for gluten-free, vegetarian, and vegan preferences, making it a versatile and memorable Japanese dining experience in Brisbane.

Opportunity

We're on the lookout for an exceptional Assistant Venue Manager to spearhead our dynamic team at Boom Boom Room.

The Assistant Venue Manager is responsible for assisting the Venue Manager in the planning, organisation, direction, and coordination of employees and resources of the venue and for the efficient, well-prepared, and profitable service of food and beverages.

Join us on your next hospitality adventure, where your leadership will play a key role in shaping an unforgettable dining experience for our guests.

Key to your success will be your demonstrated experience in the following areas:

• Plan and prepare for service periods and functions, ensuring staff levels are correct according to the anticipated level of business
• Ensure table allocations and appropriate levels of stock / Mise en place are done ahead of time
• Oversee the service, ensuring that high standards are consistently met and assisting the team in a hands-on capacity during peak periods or as needed
• Manage the arrival and service of noted VIPS to the venue
• Investigate and resolve customer complaints regarding food & beverage quality and service
• Oversee the receipt of stock deliveries, verifying contents & quality
• Maintain inventory systems and investigate variances
• Prepare employee rosters, allowing for employee leave or planned absence
• Coach, motivate, monitor, and manage the team’s performance
• Communicate business goals to employees, providing additional training if required
• Work closely with the Head Chef and Bar Manager to promote menus and beverages to complement menu items and train front-of-house staff for the presentation to customers
• Monitor restaurant sales and in consultation with the team and management, implement activities and schemes to maximise sales and profit 
• Organise marketing activities, such as promotional events, discount schemes, and advertising in line with agreed budgets
• Provide support to the operation’s sales and marketing team
• Ensure that the company’s activities integrate and comply with requirements for quality management, Hygiene, Workplace Health and Safety (WHS), environmental policies, and general duty of care.
• Follow WHS procedures and related company policies to reflect current legislation and workplace practices
• Ensure good safety practices of employees, assisting in the maintenance and ensuring the compliance of proper emergency and security procedures
• In conjunction with other managers, foster & maintain good public relations 
• Any other duties within your capability as directed by the Venue Manager.

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

• Demonstrated experience in a similar role for a similar size venue as a Restaurant Manager or Assistant Manager
• Solid and proven leadership experience 
• Proven skills and experience with POS and common rostering systems
• Strong communication and interpersonal skills
• Excellent customer service skills
• Able to work well under pressure
• Ability to build relationships with a variety of internal & external contacts
• Decisive and able to make difficult decisions 
• Unquestionable commitment to:
  • Confidentiality and professionalism
  • Targets and systems

Offer
You will be joining a company that wants you to succeed, we offer:   

• 38hr work week plus breaks, Sunday and Monday off 
• Amazing discounts at our venues
• Competitive award rates for our casual staff
• Career and development opportunities, learning from the best.
• Attractive remuneration package comprised of a generous base salary plus Super 

To learn more about this role, submit your application.

Please note that only candidates who have full working rights in Australia will be considered for this opportunity.

Melbourne, VIC, 300