AddressAbout the role
Redcape Hotel Group is seeking a passionate & committed customer centric hospitality professional to join our Leadership Team at Shamrock Hotel Mackay. You will assist the Venue Manager to successfully run the business' operations in a hands-on role that includes FOH and BOH duties.
Redcape Team Promise
At Redcape, we’re devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering exceptional experiences to our customers and enriching the communities we operate in.
Redcape has three key values that help us to deliver our Team Promise:
- CARE: We seek to understand others. We recognise and praise great behaviour.
- COLLABORATE: We’re open to sharing our concerns, knowledge, experience & success. We value our promises.
- COURAGE: We are curious and think innovatively
Duties, Responsibilities & Expectations
The purpose of this role is to support the Venue Manager & Venue Leadership Team with the day-to-day business operations. The key responsibilities for this role will include:
- Leading a variety of internal teams as we strive to offer outstanding customer experiences.
- Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation.
- Creating and nurturing a positive work environment so that all team members can thrive.
- Possess the availability to fulfil a variety of rotating rostered shifts including opens, mids, closes, weekends and public holidays in conjunction with our Hotel's operating hours.
For more information visit our website: www.shamrockmackay.com.au - Qualifications and experience are essential - RSA, RSG, RMLV and Approved Manager license.
Enjoy the benefits of the Redcape Hotel Group
- With a diverse portfolio of 30+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia’s hospitality industry.
- Extensive training opportunities for professional development and career progression.
- An opportunity to engage and give back to the community through our Publinc Communities program and as an ambassador for the program on behalf of the venue.
- Clearly defined career progression pathway.
For more about Redcape Hotel Group visit www.redcape.com.au
Publinc Communities
Publinc Communities is our membership platform with the aim to strengthen the bonds between people, our pubs and the local community. It sees us working in partnership with our staff and customers to collectively initiate positive change-for-good programs across the communities we operate in.
Being an enthusiastic ambassador for Publinc Communities is part of every role in the Redcape Group, from our Leadership Team to our FOH staff.
For more information on Publinc Communities visit www.publinc.com.au
Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment.
