Hotel Assistant Manager - Dorsett Hotel

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Hotel Assistant Managerat the Dorsett Hotel, you will manage and support our Front Office team while overseeing the daily operations to ensure a worldclass experience for our guests.

This is a fantastic opportunity where you will build memorable connections with both our team members and guests.

A few of your responsibilities: 

• Assist the Front Office Manager to ensure that the highest standards of guest service are achieved and maintained
• Maintain accurate duty manager log books
• Assist with the people planning requirements including recruitment, rostering, training and development
• Manage guest queries and complaints ensuring a satisfactory resolution
• Ensure hand over information is properly communicated to next shift

What we are looking for:

• Previous experience in managing a large and diverse team with high-performance standards
• Proficient with computers and relevant hotel systems and software (Opera Cloud highly regarded)
• Flexible availability to suit business requirements
• Experience building positive working relationships between departments and within the team
• Outstanding written and verbal communication skills

About you: 

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotel at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.