Associate Director Client Experience

Associate Director Client Experience 
Full time, continuing appointment
Professional Level 10 Salary $126,376 to $140,256 pa
Plus 17% superannuation and 6 weeks leave
Casuarina Campus

Take your career to the next level! We have an exciting opportunity to lead client facing library services at CDU. 

About the Position
At Charles Darwin University the Library is the heart of teaching, learning and research support.
As Associate Director Client Experience, you will be responsible for the strategic leadership of a portfolio of client facing services for all CDU locations. Leading teams of passionate specialists dedicated to enhancing the learning experience and academic success of our students and researchers. Together they offer a diverse range of learning, teaching, and research support services. We are seeking a champion to advance the Library’s capacity to deliver pedagogically and digitally effective services and support to meet current and emerging needs.  This critical position is a key member of the Library Executive Team and makes a significant contribution to the strategic direction of library services within the University.

About You
As the ideal candidate you have:

• Expertise in managing significant human and material resources in a complex, changing environment. 
• A passionate commitment to excellent client service. 
• Proven ability to make significant contributions to business strategy, including assessing threats and opportunities and analysing strengths and weaknesses.
• Commitment to developing and supporting staff through professional development and training opportunities and cultivating a positive and inclusive team culture that values collaboration, innovation, and continuous improvement. 
• Demonstrated high-level business planning skills, including the ability to manage high-impact programs of work, ensuring critical deadlines are met and that risks, issues and resources are effectively managed.
• High level communication skills, with excellent written skills, and the ability to influence stakeholders at various levels across a large organisation. 
• Excellent analytical, and research skills and the ability synthesis of information and data for decision making. 

To view the responsibilities of the role, please click on the: Position Profile.

Remuneration 
Appointment to this role will be at (Professional Level 10). The base salary will be in the range of $126,376 to $140,256 per annum. The total remuneration package will be in the range of $147,859 - $164,110 per annum, including 17% superannuation.

What’s in it for you?

• An employer who values your contribution to building a bigger, better, and stronger university
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• An enviable lifestyle in the spectacular Northern Territory 
• 17% superannuation 
• Up to six weeks of paid annual leave 
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian University / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated areas 
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a 1-2 page cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Kate Elder on 08 8946 61***or email **********@cdu.edu.au

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 71***or email **************@cdu.edu.au.

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected university in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and linguistically diverse people, people with disability, neurotypical and neurodiverse people, LGBTIQ+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.
 

You make CDU. And we want you to be exactly who you are.  

Applications Close: Wednesday 31st January 2024.