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SalaryThe database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.
Working week (Tuesday-Saturday).
We are looking to speak to candidates who are based in Sydney or Melbourne for our hybrid working model.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that's reinventing the database, passionate about innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with exceptionally talented people around the globe
- Learn, contribute, and make an impact on the product and community
- Help establish a new team in APAC, influence the direction of the region and the future of MongoDB
MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.
You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.
What you need
You should have 3+ years of experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
Ideally you would have industrial experience in one (or more) of the following:
The ideal candidates should have industrial exposure to one (or more) of the following areas:
- Distributed systems
- Systems administration
- Network administration
- Database architecture or administration
- Application architecture
- Data architecture and design, or
- Performance tuning and benchmarking
- Backup, automation and monitoring tools
- Experience in one or more of: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl.
- Able to work Tuesday to Saturday every week (this will be the standard shift)
- Experience managing large scale databases (e.g. RDBMS, NoSQL)
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Experience using any cloud services stack such as AWS, Azure or GCP
- Experience with virtualisation - Docker, Kubernetes
- In 3 months, you'll have gained a good understanding of MongoDB and its ecosystem. You will complete New Hire Training.
- In 6 months, you will be comfortable working frontline with our customers on low severity cases.
- In 12 months, you will be working on cases of all severities. You will complete the MongoDB Certified DBA Associate exam.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
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