Level 2 Technical Support Engineer

• Outstanding customer service and Level 2 support skills
• Enthusiasm to learn and grow
• Opportunity with good exposure in a team with great culture

Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions and other project based works. 

About the role

We are looking for a motivated and ambitious Level 2 Technical Support Engineers with highly developed communication and interpersonal skills. The candidate must have a minimum of 2 years working in an MSP Support Desk environment. An interest in training and personal development is essential with career growth available in towards a Level 3 role.

Role and Responsibilities:

The role will require you to provide both remote and on-site support to our customer base. Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Other elements of the role include:

• Work with a ticket based system, managing your own tasks and incidents
• Work with 3rd party vendors and resources for incident, issue resolution and change requests
• Deal with escalations from level one technicians
• Contribute to the development of processes for proactive maintenance and monitoring systems and schedules for customers
• Identify improvement opportunities to help deliver high quality service
• Ability to produce and recognise opportunities to produce  technical documentation
• Provide assistance with project based work when required

Experience and Skills Requirements:

• Be customer focused and able to multitask and deal with customers of varying IT capability.
• Have outstanding customer service skills.
• 2+ years MSP service desk experience mandatory
• IT Certifications / Degree / Diploma preferred
• Apple MacOS support
• Windows Desktop support
• Microsoft 365 and Azure knowledge
• Experience with Windows Server, Active Directory and Exchange server
• TCP/IP + DNS + DHCP
• Ability to work autonomously within a geographically spread team
• Excellent communication customer service skills
• Full Australian Driver’s License and own car

On Offer:

• Competitive Remuneration
• Permanent position
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,

Appetency Recruitment Services @ 03 8560 3***

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