Audio Visual Service Technician

Serity is an Australian-owned and operated company, comprised of a passionate team on a mission to revolutionise how technology seamlessly integrates into modern spaces. From interactive whiteboards to advanced video conferencing solutions, digital signage, and comprehensive meeting setups, we cater to diverse clientele across the retail, education, government, and healthcare sectors. In this dynamic environment, no two days are alike.

At Serity, we take pride in our reputation. We're good at what we do, and we're all about keeping that momentum going. We strongly believe that our success lies in our team, so we are a company that promotes career progression, learning, flexibility and work-life balance —because we want our team to be the best version of themselves.

Serity is an equal opportunity employer.

As an AV Service Technician at Serity, you will work with some of AV’s most prestigious brands, and play a crucial role in maintaining our well-regarded service record. Experienced or mid-level service techs, electricians and other trades with transferable skills are all encouraged to apply, as we will assess your experience and provide any training as necessary. 

Duties and responsibilities include, but not limited to:

• Answering customer calls, guiding them through system operations, and logging service requests.
• Conducting remote diagnostics and scheduling on-site service calls when necessary.
• Collaborating with suppliers to repair or replace equipment.
• Maintaining service tickets and invoicing for service works.
• Occasionally assisting with installations and commissioning.

If you're a problem solver with a passion for audio-visual solutions and a desire to contribute to a collaborative team, then you might be the perfect fit for our Audio Visual Service Technician role at Serity. Please review the required skills for the role below:

Must Have:

• Experience on construction sites and working with tools. Training will be provided but some experience would be beneficial
• An understanding of AV Systems or a desire to learn quickly
• The ability to work as a team to achieve excellent outcomes 
• Valid driver’s license
• Working safely at heights certification (or willing to obtain with our support)
• EWP certification (or willing to obtain with our support)
• A current working with children check (or willing to obtain with our support)
• Construction industry white card (or willing to obtain with our support)

Highly Regarded:

• Ability to read construction drawings
• Experience installing Audio Visual technology
• Basic networking and programming skills
• Open cable license
• Site management experience
• AV manufacturer certifications

• Company van, phone and laptop.
• Tool allowance.
• Supportive team and a great culture.
• Regular team events.
• Long-term career progression opportunities: From installers to project management, our growing company promotes from within, based on skills and dedication.

If you have a genuine passion for AV solutions, along with the necessary skills, please submit your resume and cover letter to Paul Kemp at ****@serity.com.au.