Address
Form of work- Leading Audio-Visual integration company
- Outstanding opportunity to build on your experience
- Be part of a dynamic and supportive culture
InSight Systems is the leading provider of audio-visual technologies in Australia. Offering a full range of audio-visual solutions and services, InSight Systems ensures that our clients experience technology in a way that enhances their lives and makes the world a better place.
We are looking for an experienced Senior AV Service Technician to join our on-site team. This is a hands-on service position dealing with a variety of AV technologies at a leading educational institution based in Bundoora.
Key Responsibilities
- Attending to faults as per client’s needs – ensuring support, maintenance and troubleshooting of their AV systems
- Provide professional support and proactive communication to clients – including up to date reports on any open service ticket
- Being the escalation point at the site and providing assistance and guidance to technicians at the site
- Network configuration of AV devices and troubleshooting of common IT faults related to AV devices.
- Conduct preventative maintenance checks and audits and update internal registers and procedures to reflect the current status of rooms
- Provide technical requirements to relevant InSight Systems teams to facilitate quotes and projects as required
- AV Ticket management based on ITIL principles
- Update internal registers and procedures to reflect the current status of rooms – includes maintenance reports
- Conduct Audits as required including compiling the report
- Provide Events support as required
- Ensure tickets are closed once satisfactorily completed
Skills and Experience
- Relevant experience in an AV incident response role
- Experience with AMX and Crestron control systems
- Experience in DSP programming is desirable
- Networking experience/certifications highly desirable
- Customer service experience
- Working with Children Check
- Problem solver, will own issues until full resolution
- Excellent communication skills, both written and verbal with great attention to detail
- Strong organisational, time management & prioritisation skills
- Strong rapport and relationship building skills with both internal staff and customers
- Exceed customer expectations - ability to create wow and delight moments with customers
What's in it for you?
- Inclusive and dynamic culture, family-focused environment
- An organisation that can flex, and truly supports work life balance with flexibility options
- Support and collaboration, not just with their immediate team, but with the broader organisation as well!
- Career growth, learning and development opportunities
- Company events including weekly activities, Christmas event celebrations, EOFY celebrations and lots more!
- Generous employee discounts on AV products
This is a challenging and very rewarding role, and if successful you will become part of a highly dedicated, motivated, and supportive team.
If you are interested in this position, please apply and address to Jess Mitchell - Director of People and Culture.
You must have the right to live and work in Australia to apply for this position.
InSight Systems is an Equal Employment Opportunity Employer. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, and people of culturally diverse backgrounds to apply.
Kindly note that only shortlisted applicants will be contacted - thank you!
