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SalaryAbout US
MSX International is the leading global provider of outsourced business solutions for the Automotive Industry, with approximately 5,000 employees across sixty countries. For more than 25 years we have been a dedicated partner to leading automotive brands around the world. We support OEMs in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization. Learning & Development and Industry Insights. Our employees have the hands-on experience of automotive best practices and the in-depth information to boost company efficiency and profitability. Our solutions enable our clients to build sustainable customer loyalty.
We empower movers and makers to thrive in our everchanging world – We are MSX
About the position:
The purpose of this position is to deliver a successful Aftersales Personal Service concept to our Client Volvo Luxury Vehicles Company network in Australia. The work involves consulting, planning and coaching across a dealership to change processes to create new efficient process flow in the workshop and aftersales department. The result will be a much higher throughput and an improved customer experience.
Using your experience with stakeholder communication, you will be instigating change to coach team members to implement the Volvo Personal Service program and meet program deliverables.
Your background: You have a broad experience working within a Dealership, particularly in aftersales, you enjoy travel and are looking to making the step forward to implement change within Dealerships.
Experience Required:
- Working Knowledge of Automotive Customer Service, Warranty Process, Service Quality and Process, Parts Process and Inventory Management, Aftersales Management and Customer Satisfaction Programmes
- Advanced Facilitation and Presentation
- Coaching
- Attention to detail
- Influencing
- Change Management
- Numerate and IT Literate (proven competence with Microsoft PowerPoint, Word and Excel a minimum)
- Excellent Communication (Verbal & Written)
- Resilience and Tenacity
- Team Player
- Conflict Management
- Industry Qualifications
- Customer Service Qualifications
You will have the opportunity to work in a dynamic and collaborative team environment and be vital in the development and execution of an exciting range of projects all while working within a friendly team.
There has not been a better time to jump on board and contribute towards our teams ongoing success.
If you have the necessary skills, we would love to hear from you.
