Address
Form of work
SalaryAre you passionate about providing exceptional customer service in the automotive industry? Do you have a knack for understanding vehicle issues and effectively communicating solutions to customers? If you feel you are worth more than an industry standard salary, this is an opportunity to join our team as an Automotive Service Advisor and be a key player in ensuring our customers receive top-notch service!
Responsibilities:
- Customer Interaction: Greet and assist customers, assess their vehicle's service needs, and provide clear explanations of required repairs or maintenance.
- Service Recommendations: Utilize your knowledge of automotive systems to recommend appropriate services and communicate effectively with technicians to ensure accurate diagnostics and repairs.
- Appointment Scheduling: Efficiently schedule and coordinate service appointments, balancing workload to maximize service department efficiency.
- Communication: Keep customers informed about the status of their vehicles, address questions or concerns, and provide timely updates on service progress.
- Upselling: Identify additional service opportunities based on vehicle inspection and customer history, ensuring customers are aware of necessary maintenance and repairs.
- Documentation: Maintain accurate and detailed service records, including customer information, vehicle history, and service recommendations.
Qualifications:
- Previous experience as an Automotive Service Advisor is preferred.
- Strong customer service and communication skills.
- Knowledge of automotive systems and basic technical understanding.
- Ability to multitask in a fast-paced environment.
- Proficient in using Automotive Service management software.
Education and Experience:
- High school diploma or equivalent; additional education or certifications in automotive technology or customer service is a plus.
- Minimum of 5 years of experience in a customer-facing role within the automotive industry.
Benefits:
- Above Industry standard salary with performance-based incentives.
- Ongoing training and professional development opportunities.
- Employee discounts on products and services.
- Uniforms supplied
- More benefits will be discussed in the confidential interview
How to Apply:
Interested candidates are invited to submit their resume and cover letter to *****@rlm.com.au, or apply directly via Advertisement. Please include "Automotive Service Advisor Application" in the subject line.
Join our team and become an integral part of a customer-focused service department dedicated to delivering quality automotive care. Elevate your career with us and be part of a winning team!
