AddressService Advisor
Black Toyota is a leading motor vehicle dealership in Queensland. With seven operations located throughout Southwest Queensland, the Darling Downs and Central Queensland
A fantastic opportunity has become available for a full time or part time Service Advisor to join the team at Black Toyota Oakey.
Key job functions & Accountabilities
The Service Advisor carries out a range of duties related to being the key contact between the guest and the dealership, for repair and maintenance of vehicles, including:
- Meeting guests.
- Taking enquires and service bookings.
- Writing up repair orders.
- Keeping guests up to date with vehicle progress.
- Organising courtesy cars.
- Estimating the cost and time needed to complete a job.
- Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame.
- Gaining authorisation for extra work.
- Handling guest complaints.
- Helping bring new business into the service department.
- Promoting the dealership and the Toyota brand.
- Demonstrate behaviours that align with company policies, organisational values and The Toyota Way.
- Contribute to building a positive team spirit.
Black Toyota offers employment security, ongoing training, attractive remuneration and a generous superannuation. If you are energetic, professional, committed to delivering excellent customer service and looking to establish a career with one of Queensland's leading motor vehicle dealerships apply today.
Essential Skills/Qualifications/Experience
- Effective time management skills
- Ability to work with both the public and shop technicians in a courteous and professional manner.
- Guest service focused.
- Initiative, flexibility and results orientation.
- Proficient in the use of Microsoft Office Suite.
Desirable Skills/Qualifications/Experience
- Experience in a similar role.
- Sound knowledge of auto mechanics
- Effective leadership skills
- Fantastic opportunity for a technician wishing to move into an office position.
