Address- Are you a Cloud Support Engineer with a passion for innovation and background in Azure? If so, we want you to be a part of the ongoing success for our Modern run team
Versent is a leading technology consultancy. We exist to architect, build and operate cloud-native applications, data streams, platforms, and services. We work with customers to transform their business' through technology, in ways they never imagined. Australia's leading businesses and top technology companies choose to partner with us because of our deep expertise, unwavering integrity and dedicated focus on ensuring our customer success.
We are seeking an experienced and dynamic individual to fill the role of Azure Cloud Support Engineer for our Modern RUN practice. As we embark on cutting-edge projects with Tier 1 customers, we're expanding our team and inviting a skilled Cloud Engineer to contribute to our growing success.
In this role, you will work daily on our customer platforms, maintaining their Azure environments. You will also serve as the point of contact for technical support, issue resolution, and incident, problem, and change management. This position requires a talent for problem-solving and process optimization.
Key skills required for success
- 3+ years of experience in deploying, managing or supporting Microsoft Azure and AWS environments at scale.
- Strong understanding of AZURE services including (virtual machines, networking, storage and security monitoring)
- Proficient in Infrastructure as a Service (IaaS) and Azure Platform as a Service (PaaS), with emphasis on integrations (App Services, Containers, Golden Image, Defender for Cloud).
- Experience with Azure DevOps, Azure Resource Manager templates, and scripting (PowerShell, Azure CLI).
- Experience in building CI/CD pipelines (Azure DevOps)
- Proficiency in building C/ICD Tooling (GitHub, Terraform IaC, Ansible, or BitBucket)
- Comprehensive understanding of cloud networking, security, and infrastructure concepts (VNETs, Network Security Groups, routing, firewalls, Express Route)
- Proficiency in ITSM: managing incidents, requests, change, problems. Experience writing (Post Mortem/PIR)
- Experience in using ticketing tolls – eg- Jira or ServiceNow
- Proficiency with Azure foundational services like Storage Accounts, Application Insights, KeyVault, in conjunction with Source Control through Azure DevOps or GitHub.
- Experience in developing automated build and deployment pipelines using Azure DevOps, YAML, ARM Templates and PowerShell.
- Understanding of networking principles and protocols.
- Experience in managing complex AWS cloud environments, including design, implementation, security and ongoing support.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and collaboration skills.
- Strong understanding of cloud operations, and associated technology processes (i.e. patching)
- Participate in on-call roster and be available after hours to perform scheduled changes
Our Culture
No cool cliques, just motivated passionate humans generating ideas and devising solutions in a creative, collaborative workspace. We're building a team and looking for people who can think outside the square and deliver what others might consider impossible.
At Versent, we embrace the notion of Family: working together to achieve outstanding success.
What we offer you
At Versent we invest in our people, with benefits such as:
Competitive salary package
Working in a flexible, outcome-driven environment. Outside of client obligations, you can work from the office or home as needed. Also, leave the suit and tie behind and put on a Versent T-shirt instead.
Weekly internal tech talks; all streamed and recorded so those who can’t make it to the office can still participate. For those who do make it, there’s pizza, beer, wine and soft drinks on tap
Regular social events, meetups and guest speakers organised and facilitated by our team
A supportive family culture - If you need help, just ask
Celebration of the wins – big or small, because we know how hard you work.
And finally, we believe that every human is equal, across every dimension, and we function as an unbiased meritocracy. We strive to have Inclusion front and centre in how we operate and embed the fundamentals of tolerance and understanding in everything we do. This core belief is woven into all our policies.
Curious? Here is more about us – but honestly, we are more interested in you!
