Banking Client Services

B&K Consulting has partnered with a Big 4 Bank. We're on the lookout for dynamic individuals to fill multiple contact centre positions.

Your duties and tasks:

• Engage with customers via phone, demonstrating confidence and professionalism.
• Multi-task across systems, where required upholding multiple, quality conversations at a time.
• Build rapport with customers, take accountability and drive positive customer outcomes, demonstrating excellent listening skills.
• Resolve customer inquiries and complaints efficiently, referring complex financial needs to specialists as needed.
• Process transactions to address customer inquiries while ensuring compliance with policies and procedures.
• Utilise your finance or commerce background to attend to customer financial needs.

What you will bring:

• A background in Finance or Commerce.
• At least 1-2 years of customer service/contact centre experience in banking
• Exceptional communication skills, both over the phone and via email, when liaising with stakeholders.

What makes this a great opportunity:

• Enjoy a flexible Work-From-Home hybrid model once you've settled into the role.
• Grow your rewarding career in the Banking Sector.

Please note Permanent Residency or Citizenship is required.

If you are interested, please click Apply!