AddressJob Description
In your new role as Catering Supervisor, you will play a pivotal role in ensuring the smooth delivery of functions and events for our clients. You will oversee F&B operations and be responsible for engaging with our guests, supervising and supporting your team with daily activities, and ensuring brand service standards are met to the highest quality. Reporting to the Catering Operations Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment. This role will oversee functions, events and meeting.
Join the Team at Hilton Adelaide today!
Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and satisfaction. With a portfolio of upscale hotels globally, we strive to create memorable experiences for every guest, ensuring their stay is nothing short of exceptional.
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.
What will I be doing?
· Consistently deliver a friendly, helpful and inclusive experience to guests and team members.
· Train and develop team members, ensuring they maintain a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities.
· Supporting daily Catering Operations by being hands on.
· Proactively sense and take action on customer needs and opportunities with the willingness to exceed their expectations.
· Supervise the team, ensuring that brand standards are met and guest expectations are exceeded.
· Understand menu content, any menu changes, and promotional activities.
· Assisting with rostering and administration tasks.
What are we looking for?
· Experience in a Food and Beverage Supervisory role, or strong experience in an F&B service role, preferable within a hotel environment.
· Fluent in the English, in order to communicate professionally with guests and team members, both in person, via emails and over the telephone.
· A passion for delivering exceptional guest experiences.
· Demonstrated ability to resolve problems and conflict, and work efficiently under pressure.
· Well-presented, organised and calm personality.
What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:Access to Go Hilton, our Team Member Travel Program
· Competitive wages with higher than industry penalty rates
· Worldwide travel discounts at unbelievable rates for you and your friends and family!
· Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
· A workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
