Do you want a fun, supportive and team orientated work culture?
Are you confident, reliable and self motivated?
Do you have a passion for customer service and want career development opportunities?
Well, if you answered yes to the above questions... This is the role for you!
About Us
Think Again are Australia’s leading Tattoo Removal clinic. Having opened our doors in 2014 our team have performed over 80,000 treatments and continue to perform over 18,000 treatments per year across seven locations.
We are Tattoo Removal specialists, it’s all we do.
We are customer service focused and results driven. We are proud to have Australia’s largest before and after gallery, a testament to our technology, specialists and unique processes.
Our Quanta Discovery Pico plus machine was designed for Tattoo Removal. It is the most powerful and effective device available offering complete removal of all colours of ink.
Our core goal will always be to provide safe and effective Tattoo Removal in as few treatments as possible.
Our company thrives on customer satisfaction. We believe wholly in the power of educating our clients to empower them to make informed decisions.
Our Team
Our team is our greatest asset. We provide each team member with world class knowledge, education and learning opportunities to enhance their skills and build them into a Tattoo Removal expert.
We are a supportive, friendly and fun team who value a positive team culture.
Why start your career in Tattoo Removal?
Hear what one of our girls has to say:
“I am glad i made the decision to pursue a career in Laser Tattoo Removal and join the team at Think Again Laser Clinics. With my experience working in laser/beauty clinics the switch has been easy to adjust and i definitely prefer Tattoo Removal! The support from management is incredible and i was given countless opportunities to advance my career unlike my previous beauty jobs. Tattoo removal is a journey i enjoy experiencing with my clients. I get to form amazing relationships and i love seeing the excitement when removing unwanted tattoos that are usually attached to bad memories.”
The role
As a Laser Tattoo Removal Junior your core focus will be on providing a consistently exceptional experience for each client.
Your role will be service focused consisting of reception duties, administration and supporting the clinic managers with every day tasks.
Once competent your role will also include consulting, treating, and building and maintaining rapport with clients.
Some of the duties include
- Meet and greet clients providing the highest level of service
- Take & make phone calls - Answer all client questions, make new or amend appointments or answer general questions relating to our service
- Using our CRM system, create new appointments, reschedule and maintain client bookings
- Supporting all Clinic Managers with daily tasks
- Client consultations
- Performing Laser Tattoo Removal
- Client follow up & retention
About You
You will bring with you a drive to succeed, a willingness to learn and a focus on providing exceptional customer service.
You have experience in a customer service or client facing role.
You will be passionate, self-motivated and team oriented. You will have exceptional written and verbal communication skills and have a sound knowledge of the skin.
You will be confident talking to new clients and have a passion for achieving results.
What Are We Looking For?
- Tuesday to Saturday full-time availability (we are closed Sunday & Monday)
- Happy to travel and provide support to both our Castle Hill & Penrith locations
- Background in customer service or client facing role essential
- Education in beauty therapies highly regarded but not essential
- Experience in beauty (laser therapies) highly regarded but not essential
- Intermediate computer skills (Word, Excel) and quick to learn technology
- Exceptional written and verbal communication skills
- Great attitude to learn and develop
- Strong team player with the ability to build relationships with clients and teammates
- Passionate and eager to help customers
- A bright personality with a can-do attitude
- Excellent verbal and written communication skills and active listening
- High attention to detail, problem solving skills and adaptability
- Ability to follow company policies and processes
- Willingness to learn, self-motivated and team orientated
- Be looking to build a career in the industry!
- Drivers license & car preferred but not essential
Why work for Think Again?
- Strong focus on upskill, training and career progression
- Participate in the most in-depth training program for Tattoo Removal in the world
- Job satisfaction
- Working in a fun team environment in a leadership role
- Above average salary and superannuation
- Bonuses and many incentives
- Regular pay reviews
- Team dinners
- Your birthday off! Paid for by us!
- All-out Christmas party
- Free Tattoo Removal for you and discounts for family and friends
How Can You Join Us
If you love working in a fast paced, dynamic, fun environment and are a self-starter with a passion for the laser industry, look no further!
Supporting cover letter must be included
Apply now
Only shortlisted applicants will be contacted