Become An Employment Coach

We're seeking hospitality specialists to join the employment services industry. Your expertise in exceptional customer service, building a rapport with diverse customer groups, well developed communication skills and your genuine interest in helping people are highly transferrable and desirable. On the job training and expert support will provide you with the knowledge you'll need to be successful.

• Work within a supportive team and make a real difference in your community
• Competitive salary, quarterly performance bonuses & tax-free salary packaging
• Full-time role, with development opportunities and job security

Play a key role in our team in a purpose driven Not for Profit organisation dedicated to making a positive social and economic difference in our communities.
Location - Capalaba
Contract Type: Full time-permanent
About the opportunity:
As an Employment Coach you will deliver high level customer service through matching customers to the most effective interventions to become job ready and find suitable and sustainable employment. You will work with customers to identify and address employment related barriers. You will empower our customers, supporting them into sustainable employment, building their independence and improving their wellbeing. It is an engaging, challenging and rewarding role.
Being an Employment Coach involves:

• Ensuring that the customer understands the requirements of the program and expectations that they are to be actively engaged in employment or an activity preparing them for employment.
• Identifying and coordinating the delivery of assistance for customers that will improve their employment prospects - through building self-esteem, facilitating access to non-vocational and vocational interventions, accessing activities at the site and job matching.
• Delivering and facilitating a range of group-based sessions for customers to support in improving their non-vocational skills and ability to complete job search.
• Developing and maintaining relationships with community organisations to endure holistic support is provided.
• Reviewing customers requirements on a regular basis to ensure tailored to their individual circumstance

About You:

• You are passionate about your community and connecting people to opportunities
• You are results driven but people focused - always
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• You utilise your professionalism and finely-honed customer service skills when providing support to our customers including facilitating small groups.
• You are proficient in computer applications, including Windows and MS office suite.
• You may have relevant tertiary qualifications or equivalent experience in Employment Services or related fields.
• You hold a current driver licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About us:
Workways Australia - we get people connected. We're a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.
What we will also Offer You

• Allocated Days Off (ADO)- Full time employees
• Attractive base salary, enhanced by salary packaging benefits increasing your take home pay
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to discounts for everyday shopping purchases
• A supportive team environment committed to making a difference in the communities we live and work in.
• Ongoing development opportunities and career growth

Come work with us:
To apply for this position, and to obtain a position description please click Apply Now to enter our online recruitment portal. Your application should include a resume and cover letter.
Everyone is welcome. Workways Australia is committed to diversity and invites applications from people who have a disability, and people of culturally diverse backgrounds, including Aboriginal, South Sea and Torres Strait Island descent.
Workways Australia Limited ACN 141 659 734.
Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, Australian Capital Territory and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples
Desired Skills and Experience
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