We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Porter capable of leaving no stone unturned in pursuit of complete guest satisfaction.
Every day is different, but you’ll mostly be:
- Building guest relationships through a swift, professional and highly personal service
- Collating and sharing expert local knowledge of events, places of interests and restaurants
- Resolving guest issues and using their feedback to improve guest satisfaction
- Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality
- Leading the way as a brand ambassador to promote the hotel’s other businesses.
- An open Australian drivers licence is essential for this role.
- Communication skills - guests will come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Excellent written and verbal communication
- Exceptional customer service skills, striving for excellence in an eager and motivated manner
- Possess the ability to work under pressure
- Experience in a luxury hotel environment highly desirable
We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
- Complimentary membership to our hotel Gym: Fit Collective
- Paid birthday leave and proactive health days
- Free duty meal on shift
- Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! and
- Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
We are proud to be part of the team at InterContinental Sydney Double Bay, and we know you will be too!
So, join us and you’ll become part of our ever-growing global family.