There has never been a better time to join The Star Sydney team within our Hotel Department!
Step into a role that makes every guest's stay extraordinary. As a Bell Captain, you'll be at the heart of our operations, ensuring our guests first and last interaction at The Star is a positive and memorable experience.
The Darling Hotel: Where Luxury Meets Forbes Five-Star Excellence!
Step into the epitome of luxury at The Darling Hotel, Sydney's first and only luxury hotel with the coveted Forbes five-star rating. As a Front Desk Agent, you'll play a vital role in delivering impeccable service, ensuring smooth check-ins and check-outs, assisting with guest needs, and handling payments with precision. Your diplomatic approach will shine as you address guest inquiries and concerns.
The Star Grand & Residences: Where Your Skills Shine
Join us at The Star Grand and bring your previous guest service expertise to the forefront of our exceptional hospitality team. If you're fuelled by a passion for crafting memorable experiences and aspire to build a rewarding career in the industry, look no further.
A few of your responsibilities:
- Support our Concierge to drive & lead our Porte-Cochere
- Coordinating daily operations and delegating tasks including the arrival and departure of guests
- Supervising a team of bellman and managing their performance
- Demonstrate to guests & team members a dedication to service excellence
- Creating outstanding service experiences that result in lasting memories
- Passionate to deliver excellent guest experiences
- Extensive guest service experience in Hotel or Guest Services environment
- Previous experience in a 5-star establishment advantageous
- Knowledge of hotel check-in systems (Opera highly regarded)
- The ability to speak a second language (highly regarded but not essential)
- Sound knowledge of the local area and surrounds
- Outstanding presentation and communication skills
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Rosters confirmed in advance and available direct to your mobile
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
About us
The Star Sydney is a well-known and established entertainment and resort destination! With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud! With a wide range of entertainment and service offerings, our guests are always coming back for more.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
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Advertised: 26 Jan 2024 AUS Eastern Daylight Time
Applications close: 15 Feb 2024 AUS Eastern Daylight Time