AddressRole
The role of the Billing Specialist at Blue NRG involves providing comprehensive back-office billing operations support and assistance. One of the primary responsibilities is to ensure the accuracy and timeliness of billing processes, including the raising and delivery of customer bills.
Responsibilities
Manage cancellations and retro transfers:
• Manage roll ins and roll outs, including monitoring on‐boarding processes (CR release through to completion and Account Closure), raising CRs and Service orders, handling exceptions and communicating with networks as required.
• Review customer accounts on/offboarding, including data validation, verifying customer information, and correcting customer accounts with accurate billing details where necessary.
• Manage new connection establishment, including account creation validation (Sales to manage) CRs and service orders are raised, and handle exceptions
• Receive other retailers’ transfer out requests (Churn/Roll Out)
• Manage demand management configuration, including request demand ratchets from networks and upload demand ratchets into billing as required.
Customer and Market operations:
• Daily Market Operation Activities (monitoring leading up to bill run release, Bill run schedule and activities).
• Billing run activities (monitoring leading up to bill run release, Bill run schedule and activities).
• Occupier account management, including account closure churn customer and Occupier account creation.
You
• Tertiary qualifications (viewed favourably).
• Full Australian work rights mandatory.
• 2+ years’ experience in energy billing or a similar role within the retail energy industry or working for a billing platform
• Strong knowledge of energy billing processes, regulations, and industry standards.
• Proficient in analysing retail energy contracts.
Next steps
If you want to work with a fast growing Australian business please apply now or call Joel on 0466 697 *** for more information.
