Booking Centre Agent

Vacancy No
VN11360

Status
Active

Employment Type
Full Time

Brand
Apex

Department
Clerical

Region
Metro South

Site
OConnor

Applications Close Date

Description
• Friendly & Supportive Team
• Training Provided
• State of the art facility
• Opportunity to develop and grow

ABOUT US

Integral Diagnostics is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms. One of the largest radiology providers in Australia Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.

Apex Radiology (formally Global Diagnostics) is one of the leading providers of diagnostic imaging services in Western Australia and is part of the Integral Diagnostics Group; one of largest private radiology providers in Australia and New Zealand. We provide comprehensive Radiology and Tele-radiology services to private medical facilities, public hospitals, WACHS (Western Australia Country Health Service) and also operates a series of stand-alone medical imaging practices across Western Australia.

Key Responsibilities
ABOUT THE ROLE

Apex Radiology at O'Connor is seeking an experienced full time Booking Centre Agent / Receptionist to be of part our team as the face of our organisation, as you deliver on the highest standards of services to patients, referrers, and community.

Reporting to the local Administration Supervisor, your responsibilities will include:
• Representing Apex Radiology as the first impression of the practice as you meet and greet patients at the front desk.
• Answering the telephone and respond to patient enquiries in an efficient and sensitive manner
• Make patient bookings while maximising appointment slots
• Informing patients of relevant preparation, costing estimates, and requirement to present relevant concession cards.
• Actioning patient referrals as part of a multi-disciplinary team comprising of fellow Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers and Nuclear Medicine Technologists.

ABOUT YOU
• Self-Leading with a consistent Patient First approach.
• Passion for quality patient care and the healthcare industry
• Previous medical receptionist experience using patient entry or bookings system - Medical Imaging, GP or Allied Health (highly desirable)
• Excellent communication skills to build rapport with patients, referrers, and staff by both listening, speaking and writing.
• Display compassion and empathy whilst remaining calm under pressure.
• Ability to work autonomously as well as part of a team.
• Keen eye for detail to ensure accurate data entry into our RIS system as well as EFTPOS and cash handling.
• Proven competency with technology and the ability to use multiple platforms simultaneously.

FOR YOU
• Permanent Full Time hours with a leading professional company including;
o Subsidised uniforms
o Free parking
o Modern working facilities
• THRIVE Wellbeing Program offering Emotional, Financial, Physical and Social opportunities.
• Specialist expertise and chance to expand your medical terminology and knowledge.
• Career and Professional Development opportunities
• Access to our Employee Assistance Program EAP
• Discounted Medical Imaging

This is a FULL-TIME role working Monday to Friday at our state-of-the-art branch in O'Connor. Shifts are rostered 4 weeks in advance and will include 4 days per week working in our Booking Centre and 1 day per week as the face of Apex on our Reception desk additional days on Reception as required for leave coverage.

HOW TO APPLY
Interested?
Simply visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume by selecting "Apply". For further questions, please contact Emily *****@idxgroup.com.au for further inquiries.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply
Please note: Police check, Covid vaccination and Australian working rights will be required for successful applicants.