TOYOTA - Service Booking Agent \ Service Advisor

Are you brilliant at tech support and looking for something different? A role where you can trouble shoot problems and earn commission?

Surf Toyota has a place for you.  

As part of the Service team, you are the brilliant smiling agent that helps relay customer needs to technicians and communicate service information in a friendly and easy-to-understand way for our guests. 

You explain processes and invoices, provide updates, take payments, and complete documentation all while delivering an exceptional guest experience.  

At Surf Toyota, our advisors are our All-Stars. We know how important your role is and we celebrate the wins, big and small. We offer a generous base salary along with an uncapped commission structure.

If you are excited by the idea of working with the Toyota brand, looking for a change, or a shift to a single franchise centre then we would love to hear from you. 

To jump to the top of our call list, let us know if you have:

• Previous tech support, front line or customer service experience
• Strong commitment to following processes
• Excellent communication and organisational skills
• Proven time management skills
• Current NSW Driver’s License
• A positive ‘can-do’ attitude

Your Service Booking Agent duties will include:

• Meet and greet guests and ensure that they are attended to with joy and professionalism.
• Listening to guests, asking probing questions, qualifying concerns, and documenting issues for our workshop to review.
• Ensuring repair orders (internal documentation) are correct and complete with guest and vehicle details.
• Providing guest support via phone, email and face to face.
• Tracking vehicle progress, ensuring cars are completed on time and keeping guests informed.
• Process and explain documentation and receipt payments.
• Supporting and educating guests in the servicing and maintenance of their vehicle.
• Participating in in-person and online training activities.

Located in Tweed Heads, you can have the best of both worlds – a rewarding career with a leading brand AND an amazing lifestyle on award winning beaches or breathtaking hinterland. 

Talk to us today – just hit that apply button and let us know why you are ready to join the Surf Toyota team. We can’t wait to meet you.