AddressAbout us You’ve probably heard of Coates or seen our hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.
Your new role at Forster awaits:
At Coates our Branch Managers perform a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.
This position assumes accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty. You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.
- Ensuring the safety of your team and Coates customers
- Lead and inspire employees to deliver outstanding customer service using your knowledge of key branch operations and quality compliance processes – you know that a happy customer will be a returning customer and enjoy helping everyone deliver on targets.
- Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
- Oversee Asset and Quality Management
- Manage branch P&L and KPIs around fleet availability and utilisation and customer loyalty.
About you Ideally you will have experience in a similar position, where your diverse leadership skills have engaged teams to perform at their best, including:
- Sales and operational management experience
- Previous team leadership experience, developing a ‘One Team’, cohesive mindset
- A track record of delivering on customer service KPIs
- Demonstrated commercial acumen
- Excellent Communication skills, both written and verbal
- Strong computer literacy, including customer databases and Microsoft Office Suite
What you’ll get in return As part of our team, you’ll enjoy a range of perks and benefits including:
- Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community
Why Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.
Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.
Ready to apply? If you’d like to get on the path to success, please follow the links or apply via careers.coates.com.au
Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.
Coates. Equipped for you
