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Form of workAre you an experienced, self-motivated individual with a passion for delivering exceptional customer service? JC Hire is looking for a dynamic Branch Manager to lead our Nambour branch. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!
About Us: At JC Hire, we're dedicated to providing top-quality equipment and outstanding service to our customers. As a leader in the equipment hire industry, we take pride in our commitment to excellence and customer satisfaction.
Position Overview: As the Branch Manager/Hire Controller, you will oversee the day-to-day operations of our Nambour branch. Your responsibilities will include maintaining customer relationships, managing staff, coordinating equipment deliveries, ensuring safety compliance, and more. You'll work closely with our general manager to meet and exceed branch expectations.
Key Responsibilities:
- Cultivate and nurture relationships with new and existing customers
- Ensure smooth daily operations, including opening and closing procedures
- Handle customer inquiries and bookings with professionalism and efficiency
- Provide thorough explanations of equipment operation and safety procedures
- Manage staff and provide direction, feedback, and support for personal development
- Implement effective problem-solving strategies
- Coordinate equipment deliveries
- Advise customers on the appropriate use of machinery for specific tasks
- Liaise with suppliers to ensure timely service and product availability
- Maintain a strong focus on health and safety protocols
- Coordinate equipment repairs and servicing with workshop staff
Key Skill Requirements:
- Previous experience in the hire industry preferred
- Exceptional customer service skills and telephone etiquette
- Strong problem-solving abilities with a compassionate approach
- Ability to thrive in a high-pressure, multitasking environment
- Enthusiastic and energetic demeanor
- Demonstrated honesty and reliability
- Full training provided on processes, equipment usage, and applications
- MR Truck and Forklift licences are advantageous
Benefits:
- Competitive salary with benefits commensurate with skills and experience
- Company vehicle and phone provided
- Opportunities for professional growth and development
If you're ready to take on a rewarding leadership role in the equipment hire industry, apply now to join the JC Hire team as our Branch Manager/Hire Controller. Let's work together to deliver excellence and exceed customer expectations!
