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Form of workSixt is a leading international provider of high-quality mobility services with a track record in growth and innovation. Sixt have over 280,000 vehicles across more than 2,100 locations in 110+ countries, winning awards in customer experience and digital services.
What can you expect working for SIXT?
We PRIDE ourselves on providing the best customer service. Join us on our journey to become the fastest, easiest and most valued operator in town, our service is the key factor our success.
Due to an increase in business we are seeking Branch Managers. The positions will be based in our Western Sydney locations.
What is this role about?
Reporting to the Operation Manager, your prime responsibility will be the overall management of the retail, financial and operational performance of the branch.
You will be responsible for delivering strong revenue growth, ongoing margin improvements, continuous improvement of service quality and customer excitement and experience, employee satisfaction and development, as well as compliance and health & safety.
As part of the management team, you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. You will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
To be successful in this position, our new team member will be able to demonstrate the following:
- Car and Truck rental experience is preferred with a strong customer service orientation
- Excellent interpersonal communication skills and a positive attitude, "people person"
- Good planning, prioritising, organising, strategic and time management skills
- Proven leadership and management experience in multi-location and/or large volume business
- Strong strategic & commercial acumen, ability to put forward the commercial strategy.
- Solution focused, with effective decision making and analytical skills
Your duties include but not limited to:
Be responsible for ensuring the efficient operation of the rental counters and car wash area
Provide sales coaching support to rental counter employees to ensure targets are met and exceeded
Lead and manage team members on shift
Develop a strong understanding of current rates, policies and procedures to ensure team member awareness and compliance is maintained
Ensure customer service issues are dealt with in a prompt and professional manner
Be flexible to work a seven day rotating roster
We offer you
In return for your hard work and dedication, you will be rewarded with:
Career growth and development opportunities
Attractive Bonus program
Excellent organisational culture and a supportive team environment
Tool of trade vehicle
We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from all diverse backgrounds including Aboriginal and Torres Strait Islander peoples and LGBTQI+ community
