AddressSince 1888, the O’Dea family and their dedicated staff have been providing outstanding service to their clients. We are currently seeking a permanent full-time Branch Manager/Funeral Consultant for our Cottesloe location. The Branch Manager/Funeral Consultant has a strong focus on ensuring our brand is well-known in the community, being results orientated, and providing quality service to our clients.
Key Responsibilities:
- Arranging funeral services, considering the individual wants, beliefs and cultures of bereaved families
- Providing compassionate support to families during difficult times, before, during and after a funeral
- Assisting at funeral services across various locations
- Supporting families throughout the arrangement process
- Cultivating strong relationships with stakeholders
- Inspiring and leading a team
Essential Attributes:
- Minimum of 3 years in customer service or event management
- Sensitivity to the needs of grieving individuals, respecting their values and beliefs
- Excellent communication and customer service skills
- Strong administrative and computing skills with attention to detail
- Willingness to participate in the after-hours duties, including the occasional weekend arrangements
- High standard of personal grooming and decorum
- Coordination of paperwork, contract, and legal documentation
- Ability to deal calmly with emotionally difficult situations
- Ability to work in a high-pressure, fast paced environment
- Strong problem solving skills
- Ability to lead, develop and inspire a team, fostering a workplace where individuals feel valued and proud
- Experience managing operations, personnel and finances
- Exceptional time management and organisational skills
- Excellent verbal and written communication skills
If this role appeals to you please apply by submitting a cover letter outlining how your experience meets our criteria, along with your resume.
Applications close 5pm (AWST) on 28 June 2024
