AddressBranch Operations Coordinator
Scully RSV is a leading manufacturer, hirer, and seller of refrigerated trucks across Australia. We are seeking an experienced and highly motivated Branch Operations Coordinator to join our team in Brisbane.
Role and Responsibilities
- Assist with daily operations and administrative functions across multiple branch locations.
- Coordinate and allocate resources (staff, equipment, vehicles) to ensure efficient Branch Operations.
- Maintain accurate records and documentation related to branch activities.
- Facilitate communication between branches, head office and other departments.
- Handle customer enquiries and complaints, and escalate issues as necessary.
- Develop and implement strategies to streamline processes and enhance productivity.
- Collaborate with cross-functional teams (sales, fleet, finance) as needed.
- Coordinate sales activities, including interstate to support the sale of new and used refrigerated trucks across our national branch network.
- Liaise with branch managers and sales teams to understand inventory levels, customer requirements, and sales targets.
- Develop and implement sales strategies to drive revenue growth.
- Manage the sales pipeline, tracking leads, opportunities, and closed deals across multiple locations.
- Conduct market research, analyse industry trends, and gather competitive intelligence to support sales efforts.
- Prepare sales reports, forecasts, and presentations for management review.
- Provide assistance to the sales teams on product knowledge, selling techniques, and customer service best practices.
- Ensure compliance with relevant laws, regulations, and company policies related to sales and customer interactions.
- Assist with administrative tasks, including order processing, invoicing, and customer follow-up.
- Oversee operational aspects, including decommissioning process of ex-fleet vehicles and ensuring finance clearance for trucks being sold.
- Funnel customer enquiries to the relevant sales teams efficiently.
- Ensure adherence to to health, safety and environmental regulations within branches.
Requirements
- Proven experience in a sales coordination or branch support role, preferably in the automotive or transportation industry.
- Strong understanding of sales processes, techniques, and customer relationship management.
- Excellent time management and organisational abilities to juggle multiple tasks and priorities.
- Exceptional communication and interpersonal skills, with the ability to engage with internal teams and external clients effectively.
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software
- Analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Attention to detail and a commitment to delivering high-quality work.
- Willingness and ability to travel interstate as required to provide on-site support to Branch Operations.
What We Offer
- Competitive remuneration package, including base salary + super, and incentives.
- Opportunities for professional growth and career advancement.
- Supportive team environment and positive company culture.
- Opportunity to travel within Australia.
The successful candidate must be available to travel interstate frequently, as branch support is a critical aspect of this role. Exceptional time management, organisational skills, and the ability to communicate clearly and effectively with both internal and external stakeholders are essential.
If you are an enthusiastic and driven professional with a passion for sales, customer service, and a willingness to travel, we invite you to apply for this exciting opportunity. Please click ‘Quick Apply,’ alternatively you can submit your cover letter and resume directly to **************@scullyrsv.com.au
Scully RSV is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates.
