Brokerage Support Officer

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

 About the role

Working within a national team, the Brokerage Support Officer will work with managers, coordinators and the intake services team to oversee and deliver effective Brokerage Support services in order to meet the needs of our Aged Care clients.

The successful candidate will have strong administrative and computer literacy skills as well as experience within the community services sector. This is a full time, 6 month max term role which can be based from any of our offices nationally, with hybrid work from home arrangements.

Key Responsibilities

• Develop and maintain relationships with key stakeholders
• Support induction processes for new brokering partners
• Ensure brokerage service agreements are relevant, current, and compliant
• Receive, track and respond in a timely manner to enquiries from internal and external stakeholders
• Maintain an effective and efficient records management system and brokerage register
• Keep up to date with knowledge of program funding guidelines, requirements, and processes
• Assist with invoice acquittals for brokered services

 Skills & Experience

• Previous experience within the community services sector
• Strong written and verbal communication skills
• Experience in the collection and analysis of client or customer information
• Ability to mange competing priorities within a high-volume work environment
• An ability to develop and maintain positive working relationships
• An understanding of the Age Care Quality Standards
• Commitment to supporting and promoting the individual needs of the people we support

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete a statutory declaration.

Benefits

• Monthly rostered days off
• Receive up to $15,900 of your annual salary tax free
• Access to discounts and benefits at selected retail outlets, cinemas, restaurants and more
• Discounted private health insurance
• Hybrid work arrangements, including working from home options
• Join one of Australia’s largest social purpose organisations

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Kestra Caller at ***********@lwb.org.au

Applications close at midnight on Sunday the 31st of March, 2024