AddressMetricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.
Proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process. Enjoy working with our experienced Site Managers to get our customers to settlement with minimal touch points whilst entering everything in our Clickhome Database to drive the jobs through.
Reporting to the Customer Support Manager, your responsibilities will include:
- Proactively managing customer expectations by ensuring clients are regularly updated of the status of their home during the building process
- Effectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolution
- Maintain customer files with relevant contract, variations and other required documentation
- Creating workflow, completing tasks as they arise
- Provide all relevant documentation including compliance certificates to nominated Building Inspector
- Confirm with Site Manager that inspections are complete in order to achieve occupancy permits
- Coordinate electricity disconnection with service provider upon settlement
- Ensure all the information kept in the database is correct and up to date (client details)
- Completing and managing data entry and report compilation; and
- Maintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.
- Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Clickhome Database training through your Team Leader
- Be supported by a Management Team that has a Culture Where You Matter
- No two days are the same and no two customers are the same you work with - so learn each and everyday on the job
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform
- Experience in a customer focused role with conflict and problem management focus
- Building knowledge in the industry currently
- Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
- Highly organised – ability to multi-task and deal with a variety of activities
- Highly developed interpersonal and communication skills
- Proven ability to work in a positive and professional manner in a goal orientated environment;
- Intermediate Microsoft WORD EXCEL and OUTLOOK computer skills; and
- Some experience in using database systems is an added advantage.
This role requires a national police check to be undertaken on the successful applicant.
Monday - Friday 8.30-17.00. Full-time at our Traralgon Head Office.
