Address Location
Melbourne
Department
Buller Holidays
Type
Seasonal
Description
Our team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing experience and the chance to be part of a power-team – let’s talk! Mt Buller promises an ‘office’ like no other and yes, skiing and boarding is part of the experience with a season pass just one of the perks of working with us.
Buller Holidays is Mansfield & Mt Buller‘s largest team of dedicated and passionate snow holiday booking specialists. Buller Holidays provides a fully integrated online and call centre ‘one-stop-shop’ for customers to easily connect and purchase with Mt Buller & Mansfield businesses. Buller Holidays also provides apartment and holiday rental property management services.
As a Mt Buller expert, you will book customized vacation experiences, lodging and activities, for the guests of Mt Buller. You will use your outstanding sales skills and world-class customer service to assist guests in booking what is best suited to their needs, online, on the phone or via email. You will be the first point of contact for the majority of our guests and will be expected to maintain a pleasant and professional manner. Guest service is of the highest importance for all BSL staff and everyone is expected to wear a smile to work.This position is based in our Richmond Office in Melbourne.
Job Duties include, but are not limited to:
Professionally and enthusiastically answering guest inquiries
Providing guests with extensive information about Mt Buller, including accommodation, snow products, transport and activities
Plan and book travel (lodging, activities, transportation) arrangements for guests
Coordinating bookings for Schools, Social & Tertiary groups, Clubs, Wholesalers, Commercial operators, Day tour operators and Events
Promoting and selling lift tickets, lessons, and packaged combinations of our products using our point of sale system, RTP
Apply sales skills on each call, showing commitment to increase revenues, promote sales initiatives by effectively using up-selling and cross-selling techniques.
Counsel guests on terms and conditions of travel or resort policies (ex. minimum stay, reservation policy and cancellations).
Compose and process thank you letters, e-mail confirmations.
Understand and support department operations and company policies and procedures
Follow all company standards in regards to safety protocol, cash management and standard operating procedures.
We're looking for people with:
Previous experience in customer service and call center sales environment - required
A minimum of 12 months experience within travel or tourism industries - required
Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
Excellent communication and active listening skills, including the ability to speak, read and write fluently in English – required
Previous BSL (Buller Ski Lifts) or Mt Buller Employment - preferred
Very strong understanding of Mt Buller and local community - required
Ability to work well under pressure and maintain excellent accuracy and attention to detail - required
Team orientated with the capacity to be self-directed and driven - required
Willingness and enthusiasm to learn and maintain knowledge of products - required
Computer proficiency, including ability to easily and efficiently navigate and toggle between multiple screens, talk and type simultaneously, and troubleshoot basic computer issues - required
Passion for and understanding of ski, resort and tourism industry - preferred
Commitment to providing excellent customer service - required
Ability to multitask and work independently - required
Ability to work a flexible schedule; stores are open 5 days a week and hours vary - required
You work and play hard. Fresh snow gets your heart pumping. Us too. We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us. Together - let’s make a difference, make some turns and make memories.
Don’t miss your chance to join our team this winter and create some unforgettable memories for yourself and our guests. www.bullerjobs.com.au Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law.
