AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they're buying a home, building a business, or saving for things big or small.
The purpose of the Banker Digital Experience Tribe is to enable our Bankers to deliver great service to customers, through intelligent, integrated tools and processes. Bankers will become advocates of the solutions they use, reflecting the fact that we put our Frontline teams at the centre of everything we do.
This opportunity exists within the Banker Desktop-Service squad which is responsible for supporting key regulatory initiatives such as Open Banking and New Payments Platform, as well other initiatives which improve the servicing capability of our Bankers, which in turn provides a better experience for our customers. Our mission is to deliver the future of service and customer experience across ANZ and look to become the Banker's first choice when servicing and resolving customer enquiries.
As a Business Analyst in the squad, you will work with the Contact Centre and Australian Branch Network businesses in a cross-functional team delivering critical changes to the application, improving functionality for our Bankers and enabling an improved service for ANZ customers. Your main focus will be the elaboration of user stories by working closely with both the various business stakeholders and your squad as well as the leadership of initiatives. You will become the 'go to' person for initiative detail, business and Banker related information within the squad, and will leverage your past experience and skills to get the outcomes required for our high performing team. You will also be involved in parts of change management to ensure that implementation is smooth for our Bankers and that initiative objectives are met.
As a Business Analyst, your mission is to improve the customer experience by devising new and innovative solutions and services that provide the best possible value back to our business, whilst satisfying requirements which are simple and easy to use for our Bankers, requiring minimal training. You will be working day to day with a squad of Engineers, Testers, Analysts, a User Experience Designer and Scrum Master, as well as the squad Product Owner and Release Lead.
Role Location: 833 Collins Street, Docklands VIC 3008
Role Type: 11-month fixed term opportunity, Full-time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Previous Journey Expert/business analysis experience, working in an Agile-structured technology delivery team or experience in a frontline project or process improvement environment
Strong experience in gathering business requirements, designing and documenting processes, as well as the ability to provide detailed solution requirements required for technical delivery
Stellar stakeholder management and influencing skills, including facilitating workshops
Ability to communicate effectively with good understanding of change management practices
Frontline Retail Banking experience/knowledge (added bonus)
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So, why join us?
There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 59663
Job Posting End Date
22/03/2024, 11.59pm, (Melbourne Australia)
