Business Analyst

Eden Ritchie is seeking a Business Analyst who will be responsible for identifying and documenting the business needs and requirements for an electronic case management solution to replace paper based manual processes, optimise resources, and create efficiencies. The Business Analyst role will work closely with developers and end users to ensure delivery of an electronic case management system.

• 5 month contract
• Brisbane CBD location

As the Business Analyst, your key responsibilities will include:

• Identify and document business functions and processes.
• Develop, investigate, analyse, validate, and review business functions.
• Analyse and identify business process changes that drive efficiency and effectiveness.
• Contribute to evaluating factors that form part of business change requirements.
• Document requirements within a standard format or requirements management tool/s.
• Liaise with stakeholders in order to understand the structure, policies and operations of Department.
• Elicit and document business requirements using a variety of business analysis techniques.
• Interpret business needs and translate those into functional and non-functional requirements and software specifications where necessary.
• Ensure business requirements are communicated to the software development team.
• Work with technical staff and act as a conduit between business customers and technical staff to define /refine requirements and develop solutions.
• Provide business support to technical staff in development of urgent technical solutions.
• Contribute to the identification and mitigation of risks as they arise.
• Work directly with ICT staff to trace business requirements through to test plans and cases, reducing time to fix issues and identify anomalies.
• Provide estimates of requirement development to contribute to successful planning of the scope of work.
• Ensure stakeholders understand available ICT services and promote financial awareness with a view to delivering value for money.
• Develop strong relationships with business and technical staff on the requirements that inform ICT solution design.
• Negotiate effectively with customers to identify needs and business solutions.
• Facilitate workshops to clarify and negotiate business outcomes.
• Liaise with staff within the division, across agency and inter-agency.
• Establish and maintain collaborative networks with business and other stakeholders.
• Respond to changes in customer needs and expectations.
• Ensure timely and appropriate responses to system issues reported by staff.
• Maintain a professional customer focus.

The successful applicant will demonstrate:

• Business Analyst experience in an IT environment with strong skills in the development of requirements and specifications according to standards.
• Analytical thinking and problem solving skills with the ability to understand and translate the business requirements and processes into functional and non functional technical requirements.
• Sound written communication skills, including the ability to simplify complex system and process concepts and creativity in communication.
• Ability to cultivate productive working relationships and communicate with influence.
• Facilitation and elicitation skills to lead business in definition of desired outcomes and business processes and requirements.
• Ability to work both individually with minimum supervision and also within a team environment.
• Understanding of broader business issues, structures, and operations.
• Understanding of governance frameworks.
• Knowledge of software development life cycle.
• Knowledge of risk management frameworks and experience in applying to an ICT environment.
• Experience in an ICT operational environment.

If this role sounds like you, please APPLY NOW submitting your resume in WORD format.

If you would like more information or to discuss the role, please contact Alison Detaille on 07 3230 0038.

Job Reference: 595931