AddressExpand and share your business systems knowledge, skills and expertise with colleagues who support over 500 independent schools across NSW by joining the Association of Independent Schools of NSW (AISNSW) as a Business Applications Engineer.
We are seeking a full-time, permanent IT professional in the role of Business Applications Engineer focused on the provision of reliable, efficient and well-supported core Business Applications and platforms.
Our Purpose
AISNSW is the peak body supporting and representing independent schools in NSW and provides a range of services across NSW and ACT. We believe in the excellence and opportunities that come with choice, diversity and independence in education and aim to serve and champion Independent schools.
How we work
We are member–focused serving the diverse needs of schools.
We act with integrity demonstrating respect and discretion.
We have expertise working together to provide high quality advocacy, guidance and services.
We are forward–looking anticipating future needs in a fast-changing world.
We go above and beyond passionate about our work and committed to excellence.
What will you do?
The broader role of the Business Applications Engineer at AISNSW typically involves working with internal staff and key external stakeholders to support their day-to-day use of our existing Business Applications.
Working as part of the Technology Team, the role plays a key part in ensuring our legacy and future Business Applications are well-supported as the organisation undergoes a period of significant digital transformation.
What qualifications will you need?
Depth of experience providing L1, 2 and 3 administration and support of core business processes facilitated by:
- Microsoft Dynamics 365 (on prem)
- Click Dimensions
- Microsoft SharePoint website (integrated with Dynamics)
- Microsoft SQL Reporting Services
- Microsoft 365 including SharePoint Online and Teams
- Microsoft Power BI
Capacity to support the wider range of Business Applications, in liaison with internal stakeholders and managing escalations to vendors, including:
- Qualtrics
- ConnX HR and Recruitment
- Sage 300
What will be your key responsibilities?
- Maintaining the current Business Applications particularly, Microsoft Dynamics CRM and SharePoint Website
- Responding to internal and external service requests and incident reports
- Performing root cause analysis to resolve problems
- Updating reports and views
- Liaising with vendor partners if required to escalate and resolve issues
- Providing training to the Service Desk team in order to triage Level 1 requests
- Updating configuration settings of Business Applications to meet business requirements
- Willingness to provide overflow support of our ICT service desk for more general IT requests
- Other duties as required by the Chief Executive.
What skills and attributes will you have?
- Strong technical skills in MS Dynamics and SharePoint
- Well-developed problem-solving skills to interpret bespoke custom business processes
- Experience in prioritising requests by level of impact and urgency
- Capacity to understand existing processes and interpret documentation
- Willingness to seek assistance after first investigating the issue and associated documentation
- Ability to pick up and administer a wide range of Business Applications
- Capacity to maintain confidentiality, discretion and deal respectfully with sensitive matters and personal information
- Proactive and customer focused approach
- Capacity to work collaboratively within the wider team
- Excellent interpersonal and communication skills (written and spoken)
What we need:
- Full-time availability
- Capacity to work within the office environment in a Sydney-based role
- Flexibility based on support and maintenance requirements
What we offer you:
- Structured induction processes
- Four weeks annual leave (with two weeks additional leave at Christmas)
- Salary packaging
- Flexible work arrangements
- Collegiality with a team of highly experienced technology professionals
- Dedicated, staff wellbeing initiatives to promote connectedness and self-care
How to apply:
Eager to join a dynamic team and work together to strengthen technology outcomes? If so, applications for the role should include:
- CV
- Covering letter overview, including specific examples, that highlight your:
o Current role and recent experience related to supporting Business Applications and
o Skills and attributes aligned to the role. You may like to refer back to the Key Responsibilities and Skills and Attributes sections of this position description. The overview is to be no longer than one page.Applications close Wednesday 22 May 2024.
Invitations to interview for this role may occur upon receipt of the application prior to the closing date and may be extended beyond the closing date. AISNSW reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.Please direct any questions to:
Abbie McFadden | HR Officer
AISNSW | Level 12, 99 York Street | SYDNEY NSW 2000 Phone: (02) 9299 2*** | Email: *********@aisnsw.edu.au
