Business Capabilities Advisor

The Business Capabilities Advisor (BCA) is required to support and lead members within the Branch and support business relationships with stakeholders both internal and external to ACIC. The role provides support to members within their team with general administrative functions and coordinate, guide and support day to day business services. The role is also required to develop and implement initiatives, projects and systems, to sustain a high level of services to our business partners.
The BCA role requires a willingness to learn and acquire knowledge and skills to support and develop multiple business and system enquiries on a day-to-day basis. The role requires you to lead meetings and committees, and provide secretariat support to ensure stakeholders can share national knowledge and support the ACIC's direction.
The role requires the ability to strongly communicate with stakeholders to assess needs, solve issues and educate others where required. The role has a degree of autonomy and is performed in conjunction with their peers, subject matter experts and business and technical staff.
The key duties of the position include

• Act as a key contact point for routine stakeholder communication.
• Liaise with internal and external stakeholders in relation to business services, including assistance and management of defects and enhancements across business systems.
• Develop and implement effective standards and processes to ensure the ongoing delivery of critical business service delivery operations.
• Embed continuous improvement to service delivery through reporting, analysis and planning.
• Assist clients to prepare for the adoption and usage of new solutions, processes and/or systems, which will include preparing and/or assisting with the development of key communication and change management.
• Provide Secretariat services for stakeholders and system user groups,
• Assist business managers with the development of briefs, materials and reports.
• Leading a small team to support stakeholders and implement improvements.
• Perform general administration support activities as required.

Our ideal candidate
To be successful in this role, you will demonstrate the following experience, skills and attributes:

• Demonstrated experience in building and maintaining relationships with internal and external stakeholders, via high level verbal and written communication.
• Ability to lead a team to effectively plan and prioritise workload to manage competing priorities.
• Demonstrated experience in identifying, developing and implementing continuous improvement of business processes, to ensure efficient and effective business operations.
• Coordinating and support secretariat responsibilities to support stakeholders' meetings and committees.
• Ability to influence collaboratively while contributing to create a positive workplace culture within the Agency.
• Demonstrated experience in Microsoft applications and the ability to quickly learn new applications.