AddressBusiness Direct Advisor
Apply now Job no: 790066
Work type: Permanent Full time
Region: VIC- Melbourne CBD, VIC- South East region
- Recognised as a top #3 employer on the 2023 LinkedIn Top Companies list to grow your career
- Be supported to grow your career at NAB
- 700 Bourke Street or Knox location
It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It's a good time to see what more you can find at NAB as a Business Direct Advisor.
The role
As a Business Direct Advisor supporting our business customers, you will be providing customers with exceptional first contact service resolution as well as educating customers about the digital options available. As the first point of contact for these customers, you will be supporting them through their day-to-day banking needs and helping them grow their passion in to a successful, thriving business.
So, what's your main goal as a Business Direct Advisor? To provide an exceptional, professional, personable experience to our valued customers every single time they call - and we believe that you can only do this by bringing your unique personality to every call.
A typical day for you involves:
- Taking calls from all segments of Business customers and resolving their initial query
- Building rapport and credibility and remaining present with the individual that I am talking to
- Clearly articulating the digital options available for customers through Internet Banking desktop or mobile applications
- Actively participating and contributing to the daily operating rhythm including skilling, reporting and servicing standards
- Actively seeking opportunities to improve on current processes
- Actively participating in professional development, 1:1 performance management and coaching sessions with my Team Lead to improve performance
What you will bring
To become a successful banker in our Inbound Business Servicing team you will have a can-do attitude and enjoy working as part of a team where your individual performance contributes to the team's success. Your quick thinking and problem-solving abilities, coupled with your passion for customers, will see you develop and thrive, and build a successful career in banking.
We ask that you:
- Have excellent time management and problem-solving skills
- Have a desire to continuously develop and challenge yourself
- Thrive in a high energy, supportive team environment
This role may be based in Melbourne CBD or Knox (your preference). In the first 3 months, training will take place in either location, Monday to Friday between 9am and 5pm. Following this you will be working on a rotating roster across our opening hours of Monday - Friday (8am - 8pm).
This role will require you to be onsite to truly reach your potential as a Business Direct Adviser as we support you with a robust training program and onsite leader and SME support. The opportunity to work a hybrid model will be considered in consultation with your leader once role competency is consistently met.
Salary is $65,347 + super
A diverse and inclusive workplace works better for everyone.
At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.
Join NAB
If you think this role is the right fit for you, we invite you to apply!
If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Recruitment process will initially include an online video interview and online testing. Stage two will require your attendance at a half day Assessment Centre.
Advertised: 29 Feb 2024 6:00 AM AUS Eastern Daylight Time
Closing: 29 Mar 2024 5:00 PM AUS Eastern Daylight Time
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