Business Improvement and Integration Leader , Transport and Main Roads

Smart Service Queensland is the primary contact point for customers to access Queensland Government services, delivering over 260 services on behalf of the Queensland Government through multiple channels including; phone, counter and online.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO5
Workplace Location Brisbane Inner City
Job ad reference QLD/539427/24
Closing date 01-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Until 30th June 2024 with possible extension
Contact person Cheryl Chapman
Contact details MB: 0450 800 814
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As a Business Improvement and Integration Leader some of your responsibilities will include:

• The purpose of the role is to work across all areas and branches within Smart Service, as well as potentially with Partner Agencies and key Disaster Stakeholders on examination, assessment and understanding of current pain points within the Disaster Service delivery Stages at Smart Service, from Disaster preparation, service delivery in a Disaster event and the following Community Recovery services and prioritise and drive the actions required to overcome the pain points discovered.
• Focus will also be upon the way that Government communicates updates to Queenslanders in a timely manner during a Disaster and by the citizens channel of choice. The Leader Business Improvement & Integrations will consider how new technology present new opportunity to change internal processes as well as way of communication information.
• Understand and increase expertise in new technology and identify where benefits for citizens and Government may be reaslied, for the way that Smart Service deliver service, as well as the way Smart Services delivers push (one way) communication to citizens in a Disaster event.
• On the activation of a Disaster Event, the Leader Business Improvement and Integrations and Coordination will be required to support Smart Service in an operational capacity; this may include providing support to frontline staff, assisting the Partner Engagement Team or stepping into a role defined by the Smart Service Disaster Management Team (DMT).

The Business Improvement and Integration and Team Leader plays a pivotal role in driving business process improvements and seamless integrations across the unit. They lead and focus on identifying opportunities for enhancements and coordinating efforts for effective integration strategies.
Applications to remain current for 12 months.
Job Ad Reference: QLD/539427/24
Closing Date: Thursday, 1st February 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
2 x Temporary FT positions available.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.