AddressTAFE NSW Life-Changing Careers
Business System Support Helpdesk Officer
Location negotiable- subject to campus availability
Building a Talent Pool for upcoming permanent/temporary opportunities
Base salary $74,912 - $82,688 p.a plus superannuation and annual leave loading.
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
We invest in our people
We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a 35 hour working week with a variety of flexible working options.
About the role
We are looking to build a Talent Pool for upcoming permanent or temporary opportunities in our Student Services Team!
The Business Systems Support Helpdesk Officer is responsible for the delivery of customer-focused helpdesk and training activities, and complex data remediation processes on the Student Services Business systems to support successful and efficient customer service delivery.
About You
You are a proactive, customer-focused individual with a knack for solving technical issues and a passion for continuous improvement. Your excellent communication skills allow you to navigate complex data remediation processes and deliver efficient support across multiple channels. With a keen eye for detail and a commitment to accuracy, you thrive in a collaborative environment and are dedicated to enhancing the customer experience and supporting team performance.
To find out more about the role, click to view the Position Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now!
Applications close: Sunday 23 June 2024 11.55pm
To apply for this role, click on 'apply now' and provide:
- Your current resume
- Response to one targeted question when prompted in the application form (max 500 words)
Targeted Question: Please outline your experience providing customer-focused technical support for the student lifecycle. Describe how you have used Business systems, databases and software to resolve complex issues.
Role-specific enquiries: Please contact Jessica Plunkett, Manager Business Systems Support Help Desk via email ***************@tafensw.edu.au
General recruitment and adjustment enquiries: Please contact Sarah Aitchison, Talent Acquisition Advisor via email at ***************@tafensw.edu.au or call 0435 078 ***.
For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.
Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
