AddressAs the point of contact for Business Systems, this role plays an essential role in assisting with the transition of new and updated services!
Classifications- IT & Telecomms
- System Administration
- Permanent / Full Time
- Permanent full-time position based in the RFDS Corporate Office in Brisbane
- Competitive salary up to 115K + Super
- not-for-profit tax-free benefits up to $18,550
The Royal Flying Doctors Service (Queensland Section) is seeking a Business System Administrator. As the Business Systems Administrator, you will be responsible for providing comprehensive support, administration, and issue escalation for business applications and platforms. These efforts are essential in ensuring the seamless operation of our aviation and business solutions within the organisation. As a point of contact for key systems, the role is responsible for continuous management and process improvement, data and system integrity, release and change management.
The Business Systems Administrator is a permanent full-time position based in the RFDS Corporate Office in Brisbane.
Key Responsibilities
The Business Systems Administrator serves as the Subject Matter Expert (SME) for critical systems and customer experience across supported applications. In addition, you will be responsible for:
- Investigating operational needs, problems and opportunities and recommending improvements across systems and processes
- Assisting project teams with the design of systems support and solutions
- Recording activities by updating tickets/records with progress updates and actions taken
- Transition-to-production activities such as providing support, advice and knowledge articles
- Developing test scenarios to validate new/updated processes to identify efficiencies
- Ensuring all requests are dealt with according to agreed procedures
- Identifying and monitoring problems in systems, offering recommendations, and putting agreed-upon solutions and preventive measures into action
Who we are looking for?
We're looking for a system administrator who is a team player and who communicates openly and confidently. In addition, you will demonstrate-
- Strong stakeholder engagement and support skills
- The ability to prioritise tasks, work efficiently and maintain high attention to detail
- You are self-driven with a high degree of autonomy
- Capability in becoming a SME for enterprise systems with a primary emphasis on AirMaestro (aviation solution), Jirra, Protecht (Risk and Incident management solution) and Office 365
- ITSM, ITBM, CMDB knowledge
- Service Desk or Customer Support experience
- Experience in release management (including testing & change management), problem and incident management
Qualifications/Registrations
- Diploma in Computer Science, Information Technology, System Administration or similar
- ITIL Foundation Certification
- Current QLD Drivers Licence
About the RFDS (Queensland Section)
The Royal Flying Doctor Service (RFDS) is one of the world's largest and most comprehensive aeromedical organisations. In Queensland, the RFDS employs more than 600 people ranging from pilots, doctors, nurses, engineers, allied health professionals, and a variety of administration and support services roles.
The Corporate Office is located at the Brisbane International Airport, and RFDS operates from nine operational bases located in Brisbane, Cairns, Townsville, Rockhampton, Bundaberg, Charleville, Mount Isa, Longreach, and Roma. The RFDS also delivers a broad range of essential healthcare services to rural and remote communities, as well as emergency retrieval services.
Why Join the RFDS (Queensland Section)
We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS, you will:
- Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
- Have flexible working arrangements and free parking when you do come to the office!
- Competitive salary up to 115K + Super
- Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
- Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Private health insurance discounts
- Novated leasing available
- Access to a full allocation of a newly launched uniform range at no cost
- The opportunity to be a part of the iconic Royal Flying Doctor Service team
Interested?
This role will close by the 14th of June 2024 however; shortlisting will commence before the end date so don’t delay in applying! For further information regarding this role please contact Recruitment on 07 3852 7*** or for a copy of the PD please reach out to ***********@rfdsqld.com.au
The successful applicant will need to undertake a police check, have a valid QLD driver’s licence and may be required to undertake intrastate travel, inclusive of overnight stays.
Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.
