AddressThe City of Subiaco is going through a transformation with significant change and evolution in terms of residential options, the commercial sector, retail, entertainment, leisure and recreation. Navigating this change in partnership with the community, business and stakeholders, whilst also celebrating Subiaco's heritage, history and culture is an exciting challenge.
In this role, the successful applicant will support and improve all corporate Business Systems, with a key focus on the Technology One ERP solution. They will apply advanced professional expertise in system and process design and the implementation for software projects. They will also deliver high-end system and application configuration, administration, support, training, and process mapping services. While upholding and consistently demonstrate the City’s values of Respect, Integrity, Customer Service and Teamwork.
The key responsibilities of this role:
Business system support, maintenance, and improvement
- Review and assess system and process issues, facilitating and evaluating solutions.
- Work with stakeholders to formulate, define and document solutions to enhance corporate systems, using best-practice methodologies and pre-configured ERP solutions.
- Review business requirements and deliver functional specifications, including hierarchy, business rules/workflow, interface implications, outstanding issues, data analysis, and relationships.
- Identify opportunities where technology can assist or enhance organisational business services, actively reviewing current systems, business processes, and workflows.
- Capture and analyse 'Current and Future state' system processes using approved methods.
- Understand and document customer business requirements and workflows, collaborate with developers on functional specifications, and test developed functionalities.
Asset Management Module
- Strategically oversee and improve the City’s Enterprise Asset Management (EAM) system within the ERP.
- Oversee the implementation, support, and continuous improvement of the EAM.
- Analyse and optimise asset management processes to align with organisational goals.
- Develop and maintain documentation and training materials specific to the EAM.
- Work with asset management stakeholders to identify and implement best practices and enhancements.
- Ensure data integrity and quality within the EAM.
Change Management, System Testing, and Support
- Undertake change management tasks/issues for all systems, ensuring effective communication and implementation to the user base.
- Perform system testing for enhancements/upgrades and assist users during User Acceptance Testing (UAT).
- Develop and deliver high-quality test scenarios and test plans.
- Conduct initial process testing of core application changes using appropriate testing policies, processes, templates, tools, and standards.
- Provide comprehensive status, risk, and issues reporting.
- Deliver first-level end-user support for systems and their integrated components.
- Liaise with vendors of corporate systems for fixes/bugs/changes and general queries.
User Training, Documentation, and Collaboration
- Deliver training assistance to key users for new or improved functionality and provide ad-hoc one-on-one support as required.
- Coordinate and/or conduct user application training sessions.
- Develop, update, and maintain system and user documentation, including manuals, standard operating procedures, and technical guides for information systems staff, developers, administrators, and end-users.
- Assist and support users in developing and maintaining business-specific process documentation.
- Develop and maintain standard reporting within corporate systems and support/educate power users in the business.
- Work with SMEs (subject matter experts) and IS Business-as-Usual (BAU) team resources to resolve system and/or data quality issues.
- Work with development and production support teams to communicate, verify, and test functionality and configuration changes.
- Review system user roles and profiles, recommending changes/enhancements to the corporate systems security matrix.
To be successful in this role you will have:
- A relevant tertiary qualification/industry accreditation or extensive relevant experience.
- Proficient in detailed business analysis, process mapping, and documentation.
- Strong negotiation and interpersonal skills to guide users in system usage.
- Substantial knowledge in data structures, technical relationships, and reporting requirements.
- High level skills in project management methodologies, techniques, and practices.
- Substantial experience in implementing, configuring, and supporting ERP solutions.
- Extensive experience in implementing modules in a Local Government system, preferably TechnologyOne.
- Prior experience working with Local Government Authorities.
- Extensive experience working with business stakeholders producing business process workflows.
- Experience translating business requirements into effective solution designs.
- Demonstrated experience in change management methodologies.
Demonstrated experience working with external vendors, consultants and other contractors.
What the City of Subiaco can offer you:
Your health and safety and well-being are our priority. We offer great benefits to help you achieve work-life balance and we're committed to equal opportunity employment.
- Up to five weeks of annual leave
- Rostered days off
- Sustainable travel allowance or a parking permit
- Free membership to Lords Recreation Centre
- Health Insurance Corporate Membership discounts
- Flexible working arrangements
- Superannuation co-contributions
- 12 weeks of paid parental leave
- 24/7 Employee Assistance Program
- Social Club
- Novated lease and salary packaging options
- Learning and development options
- Paid study leave and tuition assistance
- Health assessments
See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits
Salary Range: $105,000 - $121,280 per annum plus 11% employer superannuation and additional co-contribution to your superannuation.
We recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included and treated fairly with respect. As an equal opportunity employer, we encourage all applications, as part of a diverse and inclusive workforce.
To apply:
Please follow the on-screen prompts to complete and submit your application. Provide you current CV and a cover letter telling us how you meet the requirements listed above. In order for your application to be taken into consideration, it must be submitted via the City of Subiaco recruitment platform.
Enquiries to Nupur Agnihotri - Manager Information Services at ******@subiaco.wa.gov.au If you would like to receive a full PDF copy of the position description, please send your request to ***********@subiaco.wa.gov.au, referencing this position title.
The estimated closure date is 01 July 2024, but we reserve the right to close the advertisement before this date.
Applicants must have the right to work in Australia.
