AddressConcrete Recyclers, a leading quarry materials company renowned for its customer orientated approach, is seeking a passionate and driven Call Centre/Customer Service Manager to join our dynamic team. This opportunity has arisen due to the internal promotion of the previous team member.
Responsibilities:
- Manage Team of approx. 3-4 Customer Service Officers/Lead Generators.
- Manage incoming calls & processing orders
- Outbound calls to existing clients to generate business leads
- Relationship management of small accounts
- Sale Administration Tasks
Who are you:
- Well trained and experience manager from a professional Call Center with 3-5 years experience.
- Well experienced making outbound sale calls.
- Value relationships and relationship development.
- Have ambitions for career growth and a drive to learn.
This role will report to the Sales Manager, who is managing the team of Key Account Managers. This role will work closely with the Sales Manager to build and develop the skills of the Customer Service Team.
Benefits
- Career Growth Opportunities: We provide opportunity for growth and personal development within our business.
- Team Culture: Our company believes in creating a good team culture, we frequently conduct team lunches and events.
- Support and Collaboration: Our work environment encourages collaborative work, sharing knowledge and ideas to support you, a member of the team.
- Health and Well-Being: We have an on-site physio 1 day per week, offering free physio to our staff. We also offer all our staff and their immediate family access to our employee assistance program. This service includes mental health, financial coaching, and a range of other services.
