AddressAbout the role:
You will work closely with Jodie to run day-to-day customer service and studio
management. Here are the key responsibilities:
Customer service:
Be the first point of contact for all of Deer Ruby’s customers
Answering customer inquiries, email, Facebook & Instagram
Resolving customer complaints
Following up all online orders
Understand our brand, product and policies and use this knowledge to assist
customers
Studio management
Packing online orders daily
Dealing with returns
Managing local and international shipments
Provide day-to-day support to Jodie and the team by assisting with ad hoc
tasks within the business
Develop and support current and future workflow management processes
About you:
You will be highly organised, a great communicator and not afraid to muck in with the
day-to-day running of the business.
You want to make a positive impact for our business and our customers
You are flexible in your approach and can easily adapt with the business
You have excellent written, administrative, communication & customer service
skills
You show initiative, are able to learn quickly, make decisions and meet
deadlines.
You can prioritise and work under pressure
You have a friendly, professional and persuasive attitude
Skills & Tools:
Shopify / Dropbox / Gmail / Asana /
Ability to learn fast, especially new technologies
Knowledge of Excel
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 26 June 2024
- Expected salary: $30 - $35 per hour
