Address
Form of workAbout Us
Our mission is to provide the best solar solutions and excellent service for Australians seeking solar power. Our Energy Advisors right through to our installers are experts to deliver the highest standard of advice and workmanship to our customers.
At One Solar, we are committed to building a culture and fun working environment where people are rewarded for their efforts and want to win together as a team to achieve our goals. We are interested in people who want to bring their authentic selves to work and want to make a difference.
About the Role
We are looking for an engaging and passionate leader to drive excellence in customer service, develop a close-knit, performance-focused team that are driven by success.
You will be empowered to really put your stamp on our Call Centre, helping to not only shape the culture of the team, but be at the forefront of helping us to grow our business across Queensland.
The role is responsible for ensuring the Call Centre is run at a consistently high standard from an operational perspective, this will include establishing and maintaining team procedures and responsibility for the overall management and maintenance of our Auto-dialler software.
Some of the duties include but are not limited to:
- Provide clear direction, management, and leadership to the telesales team members
- Daily and weekly reporting to management
- Provide recommendations to management on lead generation
- Lead, motivate and train the team to help them achieve and exceed KPIs
- Motivate the team to drive a sustainable high-performance culture
- Manage daily operational requirements including policy, process and compliance issues
- Manage escalated issues and resolve any complex or difficult situations
- Ensure the Call Centre is run to a professional standard inline with procedures
- Address any performance concerns with the support of HR
- Recognise and celebrate high achievement
- Participate in recruitment of call-centre team members and onboarding
What we're looking for?
- Previous experience with leading and managing a team/s (essential)
- Be awesome at Sales Training
- Demonstrated experience analysing and reporting on data/metrics
- Ability to drive a results driven and sales oriented team
- Excellent attention to detail, communication, organisational and problem-solving skills
- Analytical and strategic thinking skills
- Experience with Auto-dialler software
What's in it for you?
- Ability to make people’s lives better! We sell a product that helps our customers not only save money, but helps the environment
- An environment where you can bring your authentic self to work and be part of shaping our company culture!
- An environment where you will be empowered to make the role you own! It's your canvas, you be the artist
- Competitive Commissions plan and base salary
- Full training and opportunities for career development in our growing company
- Work-life Balance - 10am - 6.30pm Monday-Thursday, Friday early finish! 9.00-1pm
- Free street parking
- Regular Social Calendar of events
- Health & Wellness Program
- Birthday celebrations
If this sounds like you then we would love to hear from you.
No Recruitment Agencies please.
