Consumer Services Officer /Call Centre Officer

We have full time and part time opportunities available! Seeking Consumer Service Officers with strong interpersonal skills, empathy and the ability to help others.

• enjoy a flexible work arrangement in the home and in the office (location: Milton, Brisbane)?
• work for a National not-for-profit and values driven organisation?
• receive tax benefits from accommodation and entertainment perks?
• be a part of a culture that encourages/supports and celebrates our achievements?
• utilise your interpersonal skills and professional telephone manner?

If you replied with 'YES' to the above questions and this role interests you - 'APPLY' today.

The purpose of this role is to provide customer care through telephone support to people living with diabetes including registrants and/or members, donors, online shop customers and internal stakeholders in a reliable, considerate and ethical manner.

• Understand that being available for the person who calls and needs to speak to us comes first.
• Represent Consumer and Business Services internally and the organisation externally in a positive light and know that based on the outstanding service provided, you are the gateway to the ongoing relationship that the charity has with the person diagnosed with diabetes.
• Provide a high level of service to other key internal and external stakeholders including (but not limited to) members, online shop customers, donors and other stakeholders.
• Manage inbound sales and service enquiries handling orders and provision of information relating to NDSS, membership and other products.
• Respond to any requests and know who to transfer the person to, should they require further information.
• Complete allocated activities efficiently and effectively capturing information and processing in multiple systems simultaneously.
• Meet targets and KPI's
• Multi-skilling for other functions in Consumer and Business Services as required and/or directed.

• Experience in a contact/Call Centre or customer service role.
• Highly developed interpersonal and communication skills.
• High level of attention to detail & the ability to multitask.
• Previous experience working with a CRM system is highly desirable.
• Professional telephone manner with the ability to demonstrate empathy.
• Proficiency with MS Office software, database systems and strong data entry skills.

Please be advised any offer of employment will be subject to a satisfactory National Police Records Check and Working with Children Check if required.

Closing date of applications: 8 May 2024

Diabetes Australia is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We actively encourage applications from candidates of all backgrounds. We believe a diverse and inclusive workforce enriches our collective experience, fosters innovation and promotes a welcoming environment for everyone.

We look forward to receiving your cover letter and resume detailing your relevant experience for this role.

Please contact our Recruitment Partner, Joy Owen-Jones at **********@diabetesaustralia.com.au for any questions.

Thank you