Call Centre Operator

Eagers Automotive Limited

We are searching for a talented customer service champion to join our Service Bookings team on a Full Time basis, working Monday to Friday at Wingfield. This role will initially train you in booking services across all of our brands and dealerships with a pathway to career development within our group for the right candidates. You will gain experience in all vehicle brands that we support, and the day to day workings of our service departments.

What we offer:

• Competitive hourly rates
• Supportive team environment
• Opportunities for personal and professional development
• Discounts on vehicle purchases, parts, service plus much more.
• Wellbeing incentives, employee assistance program and the list continues

Responsibilities

• Service Bookings via phone calls and online bookings.
• Responding to customer voicemails and emails
• Checking for product recalls
• Providing accurate service pricing to guests
• Communicating with our guests in a professional, knowledgeable and timely fashion
• Communicating with service advisors when appropriate to arrange parts, loan cars, pick-ups etc
• Proactively identifying activities for continuous service improvement
• Meeting manufacturer call handling expectations
• Relieving at service departments to cover leave

Requirements

• Previous experience in a customer support role (experience in the automotive industry is advantageous however not essential)
• Ability to communicate over the phone
• Able to handle objections and challenging calls as well as maintain professionalism in difficult customer facing environments
• Proficiency in word processing and computer skills with experience in using Office applications such as Outlook, Word and Excel
• Strong written and verbal communication skills
• Ability to multi-task, set priorities and manage time effectively whilst adhering to schedule.
• Ability to handle high call and email volume
• Experience in contributing to high customer satisfaction scores

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner's Mindset | Agility