Call Centre Operator

The DM Roads business provides a range of services in road network management and strives to deliver better community experiences through smarter solutions.  We assist road and intelligent transport systems (ITS) asset owners to extract maximum value from their assets and provide road networks that meet the demand of today’s ever-changing environment. We operate from a network of over 50 depots and maintain more than 33,000 km of road.  

We have an opportunity for an experienced Operations Support Centre Officer to join our DM Roads business. You will be required to liaise with the community, receiving and following through on customer/community concerns to resolution with a professional, can-do approach.

What you’ll bring

You will possess demonstrated experience working as the main point of contact with the public, dealing with inquiries, problem-solving and providing efficient administrative support. 

You will also possess;

• A customer service approach with a good understanding of customer needs and expectations
• Capacity to work accurately with attention to detail
• Ability to work rotating shifts eg: 4 days on, 4 days off over days, nights and weekends
• The ability to coordinate multiple administration tasks/processes with tight deadlines and limited supervision
• Good work ethic with a focus of teamwork, collaboration and support
• Database maintenance, tracking the progress of issues through to completion
• Proficient computer literacy with practical knowledge of MS Office
• The ability to build and maintain effective relationships with both internal and external clients & stakeholders
• Actively participating and supporting Zero Harm initiatives and strategies

What’s on offer

• A workplace that focuses on Zero Harm for our people and the community
• An opportunity to make an impact with a growing and forward-thinking company
• The opportunity to further develop your skills and professional development

At Downer, our approach to diversity is what sets us apart. Our people can be their best by bringing their most authentic selves to work every day. We are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

With your application, please ensure you attach a copy of your resume. We do not accept applications via email but for more information, please contact: Alicia Jacobson – Talent and Sourcing Business Partner E: ***************@downergroup.com

Please note, the Downer Recruitment team are on break from 22 December 2023 to the 8 January 2024. All applications will be reviewed in the New Year. 

“Notwithstanding the location of this position, all qualified Australian citizens and permanent residents from all locations are encouraged to apply”.